Customer Service Agent

Full job description

OVERVIEW:

Purpose of Job

To provide service and support to customers and overseas offices by providing required information and documentations in compliances with U.S. Export regulations and customers expectations in timely manner.

Summary of Benefits:

KINTETSU WORLD EXPRESS (U.S.A.), INC. SUMMARY OF BENEFITS

Medical Plan including Prescription

Eligible for medical coverage on the 1st month following one (1) month of employment.

CIGNA is the current provider, offering 3 plans.

Dental Plan

Eligible for dental coverage on the 1st month following one (1) month of employment.

CIGNA is the current provider, offering 2 plans.

Vision Care

Eligible for vision coverage on the 1st month following one (1) month of employment.

VSP Vision Care is the current provider, offering 1 plan.

Flexible Spending Account (FSA)

Medical Flexible Spending Account

Dependent Care Flexible Spending Account

Limited Purpose Flexible Spending Account

Health Savings Account (HSA)

Health Savings Account when enrolled in Cigna High Deductible Health Plan (HDHP)

Life Insurance

Life insurance (1½ times annual salary up to a maximum benefit of $50,000);

Supplemental life insurance (at the expense of the employee);

Long term disability (LTD) coverage;

Accidental death and dismemberment (AD&D) coverage

Paid Time Off (PTO)

PTO begins to accrue for eligible new hires on their first day of employment with the Company, subject to the accrual cap.

Paid Holidays

Newly hired employees are entitled to all mandatory and optional/shift holidays that remain for the calendar year. A newly hired employee who begins employment after January 1 of the calendar year is not entitled to more than ten (12) paid holidays for that calendar year.

Retirement Plan

401(k) Plan (current employer match .50 cents for each employee dollar) subject to the current vesting schedule.

Student Loan Assistance

Eligible for student loan assistance after three (3) months of continuous employment, pending verification.

Company monthly contribution of $437.50, not to exceed an annual contribution of $5,250.00.

Any eligible employee participating in both Student Loan Assistance Program and Tuition Reimbursement Program is subject to a total maximum annual amount of $5,250.00 for both programs combined for the calendar year.

Tuition Reimbursement

Eligibility for Tuition Reimbursement is three (3) months of continuous employment.

Reimbursement is limited to $5,250.00 per employee per calendar year.

Any eligible employee participating in both Student Loan Assistance Program and Tuition Reimbursement Program is subject to a total maximum annual amount of $5,250.00 for both programs combined for the calendar year.

Wellness Day

Eligible for one (1) Wellness Day for an annual physical exam per year subject to submission of required documentation.

Voluntary Benefits

Hospital Indemnity Insurance

Accident Insurance

Critical Illness Insurance

Commuter Benefits – Parking and Transit

This summary is provided for informational purposes only. Plan details are subject to change. Once employed with Kintetsu World Express (U.S.A.), Inc. plan details and enrollment forms will be provided.

RESPONSIBILITIES:

Essential Duties & Responsibilities

1. Provide service and support to both customers and overseas offices regarding shipment arrangement, status, transit schedule, and/or any irregularity

2. Monitor and provide booking & on-board confirmation to all parties for handling accounts

3. Arranges pick up and delivery schedule

4. Handles shipment on-hand and setups

5. Create shipment reports for customers and branch management

6. Log all damages and loss to report to department supervisor and manager

7. Abide by transportation security administration regulations

8. Joins monthly Customer Service Meeting

9. Joins training and review meeting for all handling accounts

BASIC QUALIFICATIONS & REQUIREMENTS:

Basic Qualifications & Requirements

List any required educational attainments (degrees, certificates, licenses, etc.): N/A

List any required skills (computer, machinery, typing, etc.): Computer, Typing, Microsoft Office

List any required special attributes (ability to move/pick-up certain weight capacity, personality traits, certain aptitudes, etc.): Ability to lift 10kgs

List any required experience (of what type, for what duration, in what industry, etc.): N/A

PREFERRED QUALIFICATIONS:

Preferred Qualifications

List any preferred educational attainments (degrees, certificates, licenses, etc.):Bachelor of Arts, Supply Chain Management

List any preferred skills (computer, machinery, typing, etc.): ) (Enterprise Resource Planning) ERP and (Advanced Planning & Optimization) APO

List any preferred special attributes (ability to move/pick-up certain weight capacity, personality traits, certain aptitudes, etc.): N/A

List any preferred experience (of what type, for what duration, in what industry, etc.):N/A