Customer Service Agent

Full job description

Key Responsibilities:

Process customer requests and transactions accurately and efficiently.

Handle email, chat, or data entry tasks with precision.

Ensure compliance with company policies and quality standards.

Meet daily productivity and quality targets.

Collaborate with team members to enhance process efficiency.

Adapt to changing work processes and business needs.

Requirements:

Any graduate (freshers are welcome to apply).

0 to 1 year of experience in a BPO or customer service role.

Strong written communication skills.

Ability to work in rotational shifts and rotating week-offs.

Must be able to work onsite for a minimum of 8 weeks before eligibility for WFH.

Basic computer proficiency and typing skills.

Immediate joiners preferred.

Benefits:

Competitive salary package.

Opportunity for Work from Home based on performance.

Growth opportunities within the organization.

Training and development programs.

Contact : in.recruitment@xmcbpo.com

Job Types: Full-time, Permanent, Fresher

Pay: ₹12,500.00 - ₹16,666.00 per month

Schedule:

Night shift

Rotational shift

Weekend availability

Supplemental Pay:

Performance bonus

Quarterly bonus

Ability to commute/relocate:

Baner, Pune, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

The salary package is between Rs 12,500 (for freshers) to Rs 16,666 (for experienced) . Are you ok with this salary? This is non negotiable

Are you willing to do rotational shift?

Experience:

Customer service: 1 year (Preferred)

Language:

English (Preferred)