Customer Service Agent

Responsibilities:

• First level helpdesk to respond to complaints or queries at service centre

• Provide first level resolution or advice on issues to CCS subscribers who will visit the service centre

• Liaise with other support teams as required to resolve requests/issues in a timely manner.

• Ensure proper documentation, notification, escalation, tracking and follow up of all feedback/complaint.

• Responsibilities are focused on sales and customer contact.

• To handle simple sale enquiries for IoT (Smart home) solutions and IAQ (Air purifiers etc.) solution.

• Any other task assigned by supervisor

Requirements:

• Minimum O Level education.

• Able to multi-task while assisting customers and toggle between system application screens in a fast-paced environment.

• Maintaining a positive, empathetic, and professional attitude toward customers.

• Excellent verbal communication skills.

• Must be comfortable in facing the public

• 1 year of customer service experience will be preferred

• Some engineering knowledge will be preferred

• 44 hours per week, able to work rotating shift hours including weekends and public holiday

• This position is 1 year renewable contract, position is open for conversion subject to performance.