Customer service ajent

दिन की शिफ़्ट
Position - Customer Service Agent

Preferable – Female Candidates

Job Location – Ahmedabad

Salary Range – INR 30,000 to INR 35,000

Job Description:

 Maintaining a positive, empathetic and professional attitude toward customers at all times

 Following company policies effectively and communicating with customers in a professional and effective manner

 Responding promptly to customer inquiries using the tools and dialog scripts and templates provided.

 Communicating with customers through various channels that are designed to be fast, effective, and efficient.

 Acknowledging and resolving customer complaints and escalating them only when necessary

 Learning and knowing our products and services so that you can answer questions in an orderly and timely fashion

 Processing orders, forms, applications, and requests from clients and working with the technical team to have them executed properly

 Keeping records of customer interactions, transactions, comments and complaints

 Maintaining communication with customers on the company software and keeping all records of all information within the company software and ecosystem

 Communicating and coordinating with colleagues as necessary

 Providing feedback on the efficiency of the customer service process

 Ensure customer satisfaction and provide professional customer support

 Go the extra mile to engage customers and make sure they are satisfied and appreciate them.

 Work with the customer service manager to ensure proper customer service is being delivered

Requirements:

 University/college degree is an asset

 Proficiency in English

 Proven customer support experience or experience as a Client Service Representative

 Strong phone contact handling skills and active listening

 Familiarity with CRM systems and practices

 Ability to multitask, prioritize, and manage time effectively

 Customer orientation and ability to adapt/respond to different types of characters

 Excellent communication and presentation skill

Job Type: Full-time

Salary: ₹30,000.00 - ₹35,000.00 per month

Benefits:

Paid time off
Schedule:

Day shift
Language:

English (Preferred)
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