Job Description
Position Description:
You will be the primary point of contact for our online and in store customers, providing
exceptional support and ensuring a seamless shopping experience. You will also work
alongside the Director’s providing support with production, logistics and marketing to
ensure the business continues to grow and meet key financial goals. You will have
exceptional organisational skills, be proactive, resourceful and capable of managing
multiple tasks with minimal supervision.
Responsibilities:
Respond promptly and professionally to customer enquiries via email, chat, and phone
regarding product information, order status, shipping inquiries, solving complaints and
general assistance.
Handle and resolve customer complaints and issues with tact, empathy and efficiency.
Process orders, returns, and exchanges in accordance with company policies and
procedures.
Proactively identify and resolve customer concerns to ensure a positive shopping
experience and customer satisfaction.
Provide sales support to walk in clients, greeting them with a warm and friendly attitude
actively listing to their needs and offering personalised recommendations based on
their preferences.
Stay up-to-date with product knowledge, promotions, and company policies to
effectively assist customers and provide accurate information.
Collaborate with 3PL partners to ensure orders are delivered accurately and in good
time.
Manage and resolve any issues that arise from incorrect or delayed deliveries to ensure
a positive outcome for all parties is achieved.
Assist with managing inventory levels and maintaining pre order timelines across
website and email communications.
Document consignment and product quality issues promptly so key partners are held
accountable for continuous improvement.
Support continuous improvement initiatives and identify inefficiencies and cost
optimisation opportunities.
Coordinate purchase orders and incoming containers with key suppliers.
Provide support with website management to ensure it is up to date with the latest
imagery, information and ETA’s.
You will be the primary point of contact for our online and in store customers, providing
exceptional support and ensuring a seamless shopping experience. You will also work
alongside the Director’s providing support with production, logistics and marketing to
ensure the business continues to grow and meet key financial goals. You will have
exceptional organisational skills, be proactive, resourceful and capable of managing
multiple tasks with minimal supervision.
Responsibilities:
Respond promptly and professionally to customer enquiries via email, chat, and phone
regarding product information, order status, shipping inquiries, solving complaints and
general assistance.
Handle and resolve customer complaints and issues with tact, empathy and efficiency.
Process orders, returns, and exchanges in accordance with company policies and
procedures.
Proactively identify and resolve customer concerns to ensure a positive shopping
experience and customer satisfaction.
Provide sales support to walk in clients, greeting them with a warm and friendly attitude
actively listing to their needs and offering personalised recommendations based on
their preferences.
Stay up-to-date with product knowledge, promotions, and company policies to
effectively assist customers and provide accurate information.
Collaborate with 3PL partners to ensure orders are delivered accurately and in good
time.
Manage and resolve any issues that arise from incorrect or delayed deliveries to ensure
a positive outcome for all parties is achieved.
Assist with managing inventory levels and maintaining pre order timelines across
website and email communications.
Document consignment and product quality issues promptly so key partners are held
accountable for continuous improvement.
Support continuous improvement initiatives and identify inefficiencies and cost
optimisation opportunities.
Coordinate purchase orders and incoming containers with key suppliers.
Provide support with website management to ensure it is up to date with the latest
imagery, information and ETA’s.
💡 Quick Summary
Seeking a career-building opportunity? The Customer Service and Inventory Manager position is now open for candidates interested in the Fashion Designer Jobs sector. This role in Mermaid Waters offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Fashion Designer Jobs is a plus.
