Customer service and validation Agent

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Would you like to join a dynamic team in a cutting-edge work environment? Do you possess excellent interpersonal and administrative skills and attitudes? Are you looking for a job where you can learn and grow? We have the position for you!

Groupe Marketing International is seeking dynamic individuals for the position of Customer Service and Validation Agent.

Responsibilities:

Provide excellent customer service by responding via phone and email according to established standards;

Identify and understand customer needs in order to effectively respond to their questions;

Validate documents, ensuring that the information is accurate and complete;

Complete forms, logs, and prepare activity reports;

Answer calls and respond to customer inquiries;

Maintain positive relationships with clients;

Conclude interactions by ensuring customer satisfaction;

Perform all other related tasks.

Requirements and Skills:

College diploma;

Minimum of 2 years of experience in a similar position or in customer service;

Analytical and problem-solving skills;

Comfortable with computer tools (particularly Microsoft Office);

Bilingualism;

Excellent listening, verbal, and written communication skills;

Professionalism, diplomacy, and courtesy.

Job Type:

Full-time, Permanent

Work from home

Compensation:

18,00$ per hour + night shift bonus (1.50$/h)

Schedule:

Monday to Friday

Night shift

Working at GMI

Flexible schedule

On-site parking available

Very close to the bus station

Bright, new offices

Dedicated teams

2 minutes from Carrefour Laval

Your own personal workspace