Job Description
About Us
Paytm is India's leading financial services company that offers full-stack payments & financial
solutions to consumers, offline merchants and online platforms. The company is on a mission to bring half a billion Indians into the mainstream economy through payments, commerce, banking, investments and financial services. One+7 Communications Limited that owns the brand Paytm is founded by Vijay Shekhar Sharma.
About the team:
The CST Team comprises of customer service agents who help customers pay bills, review or make changes to accounts, handle returns and answer frequently asked questions.
About the role:
Candidate will be required to handle concerns and complaints raised by the customers on day-to-day basis on multiple social media platforms and make sure that the daily tasks are being closed within the defined timelines and with good Customer experience.
Expectations/ Requirements:
1. Associate is the Key Liaison between the Customer and the organization
2. Responsible for managing the day-to-day operations of the customer service teams across the in-house social media channel
3. Ability to work with internal teams to resolve customer queries
4. Compose thoughtful and accurate messages or customize prepared responses to suit the requirement for a specific case
5. Demonstrate conflict resolution, negotiation, and de-escalation skills
6. Resolve customer challenges by identifying and escalating issues appropriately
Superpowers/ Skills that will help you succeed in this role:
1. High level of drive, initiative and self-motivation
2. 1+ years’ of experience in Customer Service Management
3. Exceptional multi-tasking skills
4. Strong problem-solving skills
Educational Qualification:
Graduate.
Why join us:
A collaborative output driven program that brings cohesiveness across businesses through technology
Improve the average revenue per use by increasing the cross-sell opportunities
A solid 360 feedback from your peer teams on your support of their goals
Respect, that is earned, not demanded from your peers and manager
Compensation:
If you are the right fit, we believe in creating wealth for you. With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed.
Paytm is India's leading financial services company that offers full-stack payments & financial
solutions to consumers, offline merchants and online platforms. The company is on a mission to bring half a billion Indians into the mainstream economy through payments, commerce, banking, investments and financial services. One+7 Communications Limited that owns the brand Paytm is founded by Vijay Shekhar Sharma.
About the team:
The CST Team comprises of customer service agents who help customers pay bills, review or make changes to accounts, handle returns and answer frequently asked questions.
About the role:
Candidate will be required to handle concerns and complaints raised by the customers on day-to-day basis on multiple social media platforms and make sure that the daily tasks are being closed within the defined timelines and with good Customer experience.
Expectations/ Requirements:
1. Associate is the Key Liaison between the Customer and the organization
2. Responsible for managing the day-to-day operations of the customer service teams across the in-house social media channel
3. Ability to work with internal teams to resolve customer queries
4. Compose thoughtful and accurate messages or customize prepared responses to suit the requirement for a specific case
5. Demonstrate conflict resolution, negotiation, and de-escalation skills
6. Resolve customer challenges by identifying and escalating issues appropriately
Superpowers/ Skills that will help you succeed in this role:
1. High level of drive, initiative and self-motivation
2. 1+ years’ of experience in Customer Service Management
3. Exceptional multi-tasking skills
4. Strong problem-solving skills
Educational Qualification:
Graduate.
Why join us:
A collaborative output driven program that brings cohesiveness across businesses through technology
Improve the average revenue per use by increasing the cross-sell opportunities
A solid 360 feedback from your peer teams on your support of their goals
Respect, that is earned, not demanded from your peers and manager
Compensation:
If you are the right fit, we believe in creating wealth for you. With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed.
💡 Quick Summary
Seeking a career-building opportunity? The Customer Service | Associate position is now open for candidates interested in the Bank Jobs sector. This role in Noida offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
