Job Description
Customer Service Associate –Business Information & LEI Services
Location: Vidhya Vihar, Mumbai
Experience: 1-2 yrs, BFSI background preferred
Job Summary
We are seeking a dynamic and client-focused Client Service Associate, to service Private Bank clientele for Business Information solutions & Legal Entity Identifier (LEI) needs. The role involves managing key client relationships, ensuring high-quality service delivery, and acting as the primary point of contact for all client servicing needs. Candidates with prior experience in client servicing within the BFSI sector will be strongly preferred. Key Responsibilities • Manage and grow relationships with Private Bank clients for Business Information and LEIrelated services. • Serve as the primary point of contact for client queries, onboarding, renewals, and ongoing support. • Ensure timely and accurate delivery of LEI issuance, renewals, and related documentation. • Coordinate with internal teams (operations, finance, product, and sales) to resolve client issues efficiently. • Monitor client satisfaction levels and proactively identify opportunities for service improvement and account growth and revenue maximization. • Maintain accurate client records and MIS documentation. • Support cross-sell and up-sell initiatives in collaboration with sales teams. • Ensure compliance with internal policies and regulatory requirements relevant to BFSI clients. Preferred Candidate Profile • Prior experience in Account Management / Client Servicing within the BFSI sector is strongly preferred. • Exposure to Private Banks, Business Information services, compliance solutions, or LEI processes will be an advantage. • Strong understanding of client servicing, relationship management, and service delivery models. • Ability to manage multiple client accounts while meeting service-level expectations.
Skills & Competencies
• Excellent communication and interpersonal skills. • Clear and Effective Written Communication (Email) • Proficiency in MS Excel. • Strong problem-solving and stakeholder management abilities. • Ability to work independently as well as collaboratively in a team environment. Language Requirements • Fluency in Hindi, English, and Marathi (any added language will be added advantage) Education • Graduate or postgraduate degree in Commerce, Finance, Business Administration, or a related field.
Why Join Us • Opportunity to work with India's first validation agent for the Legal Entity Identifier, appointed by the LEIL / CCIL—an accredited local operating unit under the Global Legal Entity Identifier Foundation (GLEIF) in Switzerland. • Exposure to work in a regulated financial services & global compliance solution. • Managing client relationships with leading Private Sector Banks for compliance-based solutions. • Collaborative and growth-oriented work environm
Job Type: Full-time
Pay: ₹15,869.28 - ₹33,987.60 per month
Work Location: In person
Location: Vidhya Vihar, Mumbai
Experience: 1-2 yrs, BFSI background preferred
Job Summary
We are seeking a dynamic and client-focused Client Service Associate, to service Private Bank clientele for Business Information solutions & Legal Entity Identifier (LEI) needs. The role involves managing key client relationships, ensuring high-quality service delivery, and acting as the primary point of contact for all client servicing needs. Candidates with prior experience in client servicing within the BFSI sector will be strongly preferred. Key Responsibilities • Manage and grow relationships with Private Bank clients for Business Information and LEIrelated services. • Serve as the primary point of contact for client queries, onboarding, renewals, and ongoing support. • Ensure timely and accurate delivery of LEI issuance, renewals, and related documentation. • Coordinate with internal teams (operations, finance, product, and sales) to resolve client issues efficiently. • Monitor client satisfaction levels and proactively identify opportunities for service improvement and account growth and revenue maximization. • Maintain accurate client records and MIS documentation. • Support cross-sell and up-sell initiatives in collaboration with sales teams. • Ensure compliance with internal policies and regulatory requirements relevant to BFSI clients. Preferred Candidate Profile • Prior experience in Account Management / Client Servicing within the BFSI sector is strongly preferred. • Exposure to Private Banks, Business Information services, compliance solutions, or LEI processes will be an advantage. • Strong understanding of client servicing, relationship management, and service delivery models. • Ability to manage multiple client accounts while meeting service-level expectations.
Skills & Competencies
• Excellent communication and interpersonal skills. • Clear and Effective Written Communication (Email) • Proficiency in MS Excel. • Strong problem-solving and stakeholder management abilities. • Ability to work independently as well as collaboratively in a team environment. Language Requirements • Fluency in Hindi, English, and Marathi (any added language will be added advantage) Education • Graduate or postgraduate degree in Commerce, Finance, Business Administration, or a related field.
Why Join Us • Opportunity to work with India's first validation agent for the Legal Entity Identifier, appointed by the LEIL / CCIL—an accredited local operating unit under the Global Legal Entity Identifier Foundation (GLEIF) in Switzerland. • Exposure to work in a regulated financial services & global compliance solution. • Managing client relationships with leading Private Sector Banks for compliance-based solutions. • Collaborative and growth-oriented work environm
Job Type: Full-time
Pay: ₹15,869.28 - ₹33,987.60 per month
Work Location: In person
💡 Quick Summary
Seeking a career-building opportunity? The Customer Service Associate –Business Information & LEI Services position is now open for candidates interested in the Customer Care Executive sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care Executive is a plus.
