Customer Service Associate – Customer Service Representative - Capilano

Are you looking for a job where you can learn, meet people, have fun, share your ideas and help customers in a family and diverse work environment? Would you like to join one of Canada"s most iconic and trusted companies? We're 100 years young and we need you!!

Job summary

The Customer Service Representative works directly with customers and employees, handling inquiries, product returns, exchanges and sales transactions efficiently and professionally.

Benefits:

An amazingly friendly team

Continued career opportunities

Profit-sharing (conditions apply)

Employee discount

Diverse, inclusive and safe working environment

Work-life balance

Flexible work hours

Ongoing training and learning

Scholarship opportunities

Reward and recognition program

Group benefit plan (conditions apply)

On-site parking

Public transportation nearby

Free coffee

Working for an employer that"s involved in the community

Working for a locally owned business

And much more!!

Responsibilities:

Greet, assist and thank customers in a friendly manner, over the phone and in person.

Respond to and handle customer inquiries, requests and concerns over the phone and in person.

Process returns and exchanges.

Operate cash register, computer and printer.

Maintain the customer service area.

Ensure compliance with Health and Safety regulations.

Requirements / Skills

Customer service experience

Ability to work shifts (days, evenings, week-ends and holidays)

Approachable

Ability to find solutions to problems, adapt and cope with challenging situations and make decisions

Ability to handle physical demands including standing/walking for 8 hours while frequently lifting and carrying items, twisting, turning and reaching

Ability to work in a fast-paced environment

Attention to detail

Ability to operate cash register (asset)