Job Description
Are you the one who is highly obsessed with customer satisfaction?
We are looking for someone who loves to solve problems, is passionate about e-commerce, motivated and likes working in a challenging and high growth environment in our customer success team. We believe customer success is our success and help us to deliver & measure the same with the help of process, people & technology.
Responsibilities
What you will do:
• Responds to customer web inquiries regarding online merchandise or service orders
• Assist customer with product selection, answer basic questions and suggest various products options that are available.
• Documents customer problems and inputs in ticketing systems
• Monitoring and tracking orders for all accounts
• Ensure prompt and proper resolution of customer queries by providing additional information or escalating/engaging others in the organisation to provide a solution according to defined procedures.
Qualifications
What you need to have:
Bachelors' Degree or relevant work experience in E-commerce Customer success team
2-3+ Years of experience in Customer Success/E-commerce
Skilled in MS Excel
Excellent verbal and written communication skills
What is in it for you:
• Opportunity to learn, grow and be a role model for young team members
• Market competitive salary (Salary range is 30k - 40k per month)
• Meritocratic culture with the promise of rapid career progression.
• Opportunity to work with the Founding Team members
• Working Days (Mon-Sat) (2nd & 4th Saturday is off)
Key Behavioral Skills:
Empathy, Desire to Learn, Agility, Persistence, Customer centric approach
We are looking for someone who loves to solve problems, is passionate about e-commerce, motivated and likes working in a challenging and high growth environment in our customer success team. We believe customer success is our success and help us to deliver & measure the same with the help of process, people & technology.
Responsibilities
What you will do:
• Responds to customer web inquiries regarding online merchandise or service orders
• Assist customer with product selection, answer basic questions and suggest various products options that are available.
• Documents customer problems and inputs in ticketing systems
• Monitoring and tracking orders for all accounts
• Ensure prompt and proper resolution of customer queries by providing additional information or escalating/engaging others in the organisation to provide a solution according to defined procedures.
Qualifications
What you need to have:
Bachelors' Degree or relevant work experience in E-commerce Customer success team
2-3+ Years of experience in Customer Success/E-commerce
Skilled in MS Excel
Excellent verbal and written communication skills
What is in it for you:
• Opportunity to learn, grow and be a role model for young team members
• Market competitive salary (Salary range is 30k - 40k per month)
• Meritocratic culture with the promise of rapid career progression.
• Opportunity to work with the Founding Team members
• Working Days (Mon-Sat) (2nd & 4th Saturday is off)
Key Behavioral Skills:
Empathy, Desire to Learn, Agility, Persistence, Customer centric approach
💡 Quick Summary
Seeking a career-building opportunity? The Customer Service Associate | eCommerce position is now open for candidates interested in the Customer Care Executive sector. This role in Delhi offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care Executive is a plus.