Job Description
Job Description:
Key Responsibilities:
• Handling customer queries on Web Chat, E-mails and Social Media
• Educate current and potential customers with product and service information
• Maintain accurate customer records
• Identify and escalate priority issues to the Team Leader and Ops Team
• Actively participate in team meetings
Key Performance Indicators:
• Handle all queries in a polite, professional manner
• Probe and troubleshoot customer queries, and provide a suitable and satisfactory solution
• Educate customers on services and processes
• Escalate any issues to the Team Leader
• Achieve agreed KPIs and Objectives
• Adhere strictly to shift schedules
• Adhere to laid down internal policies, procedures and processes
• Work collaboratively with the team
Desired Candidate Profile
• Passionate about customer care
• Good typing speed (Mandatory)
• Good written skills (Mandatory)
• Fluent in written and spoken English
• Must be time flexible and able to work in a rotational shift system including Public holidays and weekends
• Positive attitude
• Should be able to join immediately and comfortable for US Shifts
• Able to work well under pressure and under minimum supervision
• A fast learner who is able to work with set targets
• Lucrative incentives will be offered.
• 1 Roaster off
• 6 Days work schedule.
• Candidates from Faridabad will be given first preference
• No Transportation will be provided
Job Types: Full-time, Permanent
Salary: ₹10,000.00 - ₹18,000.00 per month
Benefits:
• Flexible schedule
• Health insurance
• Paid sick time
Schedule:
• US shift
Supplemental pay types:
• Commission pay
• Performance bonus
Ability to commute/relocate:
• Faridabad, Faridabad, Haryana: Reliably commute or planning to relocate before starting work (Preferred)
Experience:
• Customer service: 1 year (Preferred)
Language:
• English (Preferred)
Speak with the employer
++1-XXXXXXXXXX
Key Responsibilities:
• Handling customer queries on Web Chat, E-mails and Social Media
• Educate current and potential customers with product and service information
• Maintain accurate customer records
• Identify and escalate priority issues to the Team Leader and Ops Team
• Actively participate in team meetings
Key Performance Indicators:
• Handle all queries in a polite, professional manner
• Probe and troubleshoot customer queries, and provide a suitable and satisfactory solution
• Educate customers on services and processes
• Escalate any issues to the Team Leader
• Achieve agreed KPIs and Objectives
• Adhere strictly to shift schedules
• Adhere to laid down internal policies, procedures and processes
• Work collaboratively with the team
Desired Candidate Profile
• Passionate about customer care
• Good typing speed (Mandatory)
• Good written skills (Mandatory)
• Fluent in written and spoken English
• Must be time flexible and able to work in a rotational shift system including Public holidays and weekends
• Positive attitude
• Should be able to join immediately and comfortable for US Shifts
• Able to work well under pressure and under minimum supervision
• A fast learner who is able to work with set targets
• Lucrative incentives will be offered.
• 1 Roaster off
• 6 Days work schedule.
• Candidates from Faridabad will be given first preference
• No Transportation will be provided
Job Types: Full-time, Permanent
Salary: ₹10,000.00 - ₹18,000.00 per month
Benefits:
• Flexible schedule
• Health insurance
• Paid sick time
Schedule:
• US shift
Supplemental pay types:
• Commission pay
• Performance bonus
Ability to commute/relocate:
• Faridabad, Faridabad, Haryana: Reliably commute or planning to relocate before starting work (Preferred)
Experience:
• Customer service: 1 year (Preferred)
Language:
• English (Preferred)
Speak with the employer
++1-XXXXXXXXXX
💡 Quick Summary
Seeking a career-building opportunity? The Customer service associate|US Chat Process| Only for females |WHF position is now open for candidates interested in the BPO Jobs sector. This role in Haryana offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
