Job Description
Worker Type:
Permanent
Here at BNZ, it's about more than just banking. We work together in an agile, energising environment to create innovative solutions through our promise "If you can imagine a better future, let's find a way."
We support wellbeing, flexible working and have a generous leave offering. There is the opportunity for growth, learning and career development. No two days are the same.
Mō te Tūranga | About the Role
This is a great opportunity to join the team at the Remuera branch and kick-start your banking career. This is a full time position working Monday to Friday.
What are 5 day to day tasks the person in this role will complete?
Engage with customers in a warm friendly manner with a big smile
Processing customer transactional banking needs
Updating customers personal details and identification
Assist with general product and service enquiries and recommend the solutions, adding value to help customers achieve their financial goals
Help educate our customers on our online platforms, tools and digital solutions
Please note that if you are a current BNZ Banker and were successful in securing this position, you would remain at your current Banker level.
What attributes will this person have in order to be successful?
You'll have some Banking experience and an understanding of Bank processes and policies, but what's most important for us is someone that is passionate about taking their Banking career to the next level. This role gives you the opportunity to learn and develop your skills further in banking and we want to help you become one of our future lenders, and eventually establish yourself as the go to for complex lending requirements.
It goes without saying that you'll enjoy working with people and get a buzz out of helping customers, and your ability to problem solve and find solutions to exceed our customers' expectations will hold you in good stead for this role!
What is the most exciting thing about this opportunity?
This is an awesome opportunity to continue to grow a career in Banking. With our Banker Career Accreditation training, it enables you to create a career path focused on your personal growth and development. With the support of our awesome learning and development team, you are given the opportunity to progress up the career pathway (increasing your remuneration along the way!). This model is based on skills and capability, not tenure or experience. BNZ wants to help you do a great job and empower you to hold your career development in your own hands.
What is the tīma (team) culture and environment like?
One of the best things about working for BNZ is the culture. We're highly diverse and come from a wide range of backgrounds including retail, hospitality, financial services and more. We work together as a tīma to achieve success as a branch, as well as helping each other out to achieve goals and supporting each other with learning opportunities. You'll work with so many awesome tāngata (people), and what connects us is our passion for delivering exceptional customer service.
Nau Mai ki te Pēke o Aotearoa | Come to the Bank of New Zealand
Applications for this vacancy close end of day, 15 May 2026.
This is an exciting opportunity to join us! We're bold thinkers who are taking brave steps to create a company that people want to work for, and customers want to bank with. If you're ready to join a fun organisation where we are proud of our culture and how we are helping New Zealander's to 'Find their way', then show your interest by submitting your application - we can't wait to read it.
Ehara taku toa i te toa takitahi, engari he toa takitini" - Success is not the work of an individual, but the work of many.”
Closing Date: 15 May 2026
&
Permanent
Here at BNZ, it's about more than just banking. We work together in an agile, energising environment to create innovative solutions through our promise "If you can imagine a better future, let's find a way."
We support wellbeing, flexible working and have a generous leave offering. There is the opportunity for growth, learning and career development. No two days are the same.
Mō te Tūranga | About the Role
This is a great opportunity to join the team at the Remuera branch and kick-start your banking career. This is a full time position working Monday to Friday.
What are 5 day to day tasks the person in this role will complete?
Engage with customers in a warm friendly manner with a big smile
Processing customer transactional banking needs
Updating customers personal details and identification
Assist with general product and service enquiries and recommend the solutions, adding value to help customers achieve their financial goals
Help educate our customers on our online platforms, tools and digital solutions
Please note that if you are a current BNZ Banker and were successful in securing this position, you would remain at your current Banker level.
What attributes will this person have in order to be successful?
You'll have some Banking experience and an understanding of Bank processes and policies, but what's most important for us is someone that is passionate about taking their Banking career to the next level. This role gives you the opportunity to learn and develop your skills further in banking and we want to help you become one of our future lenders, and eventually establish yourself as the go to for complex lending requirements.
It goes without saying that you'll enjoy working with people and get a buzz out of helping customers, and your ability to problem solve and find solutions to exceed our customers' expectations will hold you in good stead for this role!
What is the most exciting thing about this opportunity?
This is an awesome opportunity to continue to grow a career in Banking. With our Banker Career Accreditation training, it enables you to create a career path focused on your personal growth and development. With the support of our awesome learning and development team, you are given the opportunity to progress up the career pathway (increasing your remuneration along the way!). This model is based on skills and capability, not tenure or experience. BNZ wants to help you do a great job and empower you to hold your career development in your own hands.
What is the tīma (team) culture and environment like?
One of the best things about working for BNZ is the culture. We're highly diverse and come from a wide range of backgrounds including retail, hospitality, financial services and more. We work together as a tīma to achieve success as a branch, as well as helping each other out to achieve goals and supporting each other with learning opportunities. You'll work with so many awesome tāngata (people), and what connects us is our passion for delivering exceptional customer service.
Nau Mai ki te Pēke o Aotearoa | Come to the Bank of New Zealand
Applications for this vacancy close end of day, 15 May 2026.
This is an exciting opportunity to join us! We're bold thinkers who are taking brave steps to create a company that people want to work for, and customers want to bank with. If you're ready to join a fun organisation where we are proud of our culture and how we are helping New Zealander's to 'Find their way', then show your interest by submitting your application - we can't wait to read it.
Ehara taku toa i te toa takitahi, engari he toa takitini" - Success is not the work of an individual, but the work of many.”
Closing Date: 15 May 2026
&
💡 Quick Summary
Seeking a career-building opportunity? The Customer Service Banker position is now open for candidates interested in the Bank Jobs sector. This role in Remuera offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.