Working towards resolution of customer concerns and closing loop with customers.
Attending to cases from MD’s Desk / Other Senior Management of the Organisation.
Following up on Escalated cases regularly and getting it closed within defined TAT
Liaise with Department / Division Heads and be a customer advocate in resolving the cases.
Work on the Root Cause of the Concern and ensure necessary changes are suggested to ensure the issue is fixed and so the same or another customer does not face a similar issue with us
Requirements :

Has customer centricity (Keeps the Customer First) in all perspective
Has good communication skills (written and verbal)
Has sound process / product knowledge
Has zeal to learn new things and lead small process improvement ideas and spearhead them to closure / implementation
Regards