Customer Service (Branches)

💰 $2,560 - $4,096 (Est.) 📍 New York City 🏠 Remote / WFH

Job Description

Job Number:
J0825-0438
Posting Date:
January 8, 2026
Closing Date:
January 16, 2026
Job Title:
Digital Design Technician
Branch/Department:
Albion
Division:
Branch Operations & Customer Experience
Employment Type:
Permanent Full Time
# of Open Positions:
1
Work Schedule (Week1):
Monday: 12:30 - 8:30
Tuesday: Off
Wednesday: * - 5
Thursday: 12:30 - 8:30
Friday: * - 5
Saturday: * - 5
Sunday: Off
Work Schedule (Week2):
Monday: 12:30 - 8:30
Tuesday: Off
Wednesday: * - 5
Thursday: 12:30 - 8:30
Friday: * - 5
Saturday: Off
Sunday: Off
Salary:
$61,479.60 - $69,451.20/Year


Specific Position Information:

The successful applicant will be required to provide a current Vulnerable Sector Police Reference Check.

Hours per week and Schedule of Work (Hours and Schedule of work are subject to change in accordance with Article 19):

35 hours per week. Evenings and Saturdays required.

Plus seven [7] variable hours.

Job Summary:

Under the direction of the designated supervisor, is responsible for providing digital conversion, design and editorial services to the customers of the digital documentation service. Participates in the design and development of services.

Duties:

provides instruction and assistance to the public in the use of digital, preservation and web design software and equipment
advises customers on technical requirements and design elements for creation of printed or electronic documents
provides digital imaging and design services to the public (includes conversion: hard copy, film and slides, into suitable format, data entry, spell checking, basic editing, preparation of graphic elements and layout for presentation or publishing (print or web) or other purposes
prepares documents using computerized text-editing systems
provides assistance with the planning for service development and implementation
assists with research on relevant software, equipment and related training
assists with development of service guidelines, customer instruction tutorials, and promotional materials
participates in the development of performance measures and evaluation of the service
ensures high level of customer satisfaction by providing excellent service
assists in the training of Library staff to provide digital conversion, design and editorial services
other related duties as assigned
Qualifications:

Post-secondary diploma in computer imaging, graphic arts or web design or equivalent education and experience
Understanding and appreciation of the philosophy of public service to all, in accordance with human rights legislation and the principles of equity and access in the delivery of library service
Demonstrated experience with graphic design or a similar field
Demonstrated experience in the use of relevant file formats, software and hardware
Demonstrated visual acuity and manual dexterity
Demonstrated organizational, analytical and problem-solving skills
Demonstrated research and writing skills
Experience in training customers on PC applications desirable
Ability to learn and apply computer-based production services
Ability to work independently and in a team environment
Excellent communication and interpretation skills
Accuracy and speed in keyboarding

The Toronto Public Library does not ask for a credit card, banking information, or social insurance number during the recruitment process. Do not respond to emails or requests for information about jobs at TPL that are not sent from an @tpl.ca address.


ACCOMMODATION:
We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs.



APPLICATION PROCESS:
Toronto Public Library (TPL) invites applications from all qualified individuals. The Library is committed to equal opportunity, diversity in the workplace, equity and reconciliation, and welcomes applications from Indigenous people, Black and racialized groups, people with disabilities, 2SLGBTQ+ people and women.



All applicants must be legally entitled to work in Canada. Toronto Public Library (TPL) will be using email to communicate with you for all job competitions. It is your responsibility to include an updated email address that is checked daily. As we send time sensitive correspondence, we recommend that you check your email regularly. If no response is received, we will assume you are no longer interested in pursuing the opportunity. Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any background information provided be misleading, inaccurate or incorrect, Toronto Public Library (TPL) reserves the right to discontinue with the consideration of your application.

 

💡 Quick Summary

Seeking a career-building opportunity? The Customer Service (Branches) position is now open for candidates interested in the Data Entry Jobs sector. This role in New York City offers a professional environment and growth potential.

Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Data Entry Jobs is a plus.

Sponsored

Job Details

Company Name: Toronto Public Library

Frequently Asked Questions

Click the Apply Now button on this page, login or register for free on CallCenterJob.co.in, fill in your name, mobile number, city, and experience, then submit your application. The recruiter will contact you directly.
The expected salary for Customer Service (Branches) in New York City is $2,560 - $4,096 (Est.) per month. Actual compensation may vary based on experience and negotiation.
Yes, Customer Service (Branches) is a remote / work from home position. You can apply from anywhere in India.
Basic communication skills, a proactive attitude, and the ability to work in a team are required for Customer Service (Branches). Previous experience in Data Entry Jobs is a plus. Freshers may also apply depending on the employer's requirements.
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