Job Description
Join us as a Customer Service & Operations Unit Leader in Fraud Prevention, Associate
• In this fast paced and critical role, we’ll look to you to make sure your unit is efficiently planned and is operating at optimum capacity
• You’ll be specialising in fraud prevention, managing operational escalations, complex fraud prevention claims, disputes and risks and leading process re-engineering and automation initiatives
• This is an opportunity to be at the forefront of protecting our customers and the bank
What you’ll do
You’ll be leading a multi-skilled fraud prevention team with the ability to constantly flex to emerging trends and evolving customer needs. You’ll coach your team on the use of red flag indicators and how to leverage data from a range of systems to help detect fraudsters and protect genuine customers from financial crime.
Throughout the course of your work, you’ll collaborate with stakeholders across the business to mitigate and reduce fraud risks and complaints.
Additionally, you’ll be:
• Supporting decision making across first and third party fraud themes to ensure fair customer outcomes are consistently achieved when delivering refund or exit decisions
• Understanding customer or business requirements by actively supporting the review and maintenance of key performance indicators for your team
• Supporting, coaching and supervising your team across all aspects of their role
• Managing resources, including budgets and identifying and delivering operational efficiencies
• Creating and implementing operational plans aligned with the overall business plan, making sure your team have the capacity and capability to meet their objectives
The skills you’ll need
We're looking for someone with at least seven years' relevant experience and a background in fraud prevention or financial crime with an understanding of the industry and our customers. It’s also crucial that you have effective people management skills, excellent verbal and written communication skills, and the ability to provide a clear direction to your team.
We’ll also expect you to have:
• In this fast paced and critical role, we’ll look to you to make sure your unit is efficiently planned and is operating at optimum capacity
• You’ll be specialising in fraud prevention, managing operational escalations, complex fraud prevention claims, disputes and risks and leading process re-engineering and automation initiatives
• This is an opportunity to be at the forefront of protecting our customers and the bank
What you’ll do
You’ll be leading a multi-skilled fraud prevention team with the ability to constantly flex to emerging trends and evolving customer needs. You’ll coach your team on the use of red flag indicators and how to leverage data from a range of systems to help detect fraudsters and protect genuine customers from financial crime.
Throughout the course of your work, you’ll collaborate with stakeholders across the business to mitigate and reduce fraud risks and complaints.
Additionally, you’ll be:
• Supporting decision making across first and third party fraud themes to ensure fair customer outcomes are consistently achieved when delivering refund or exit decisions
• Understanding customer or business requirements by actively supporting the review and maintenance of key performance indicators for your team
• Supporting, coaching and supervising your team across all aspects of their role
• Managing resources, including budgets and identifying and delivering operational efficiencies
• Creating and implementing operational plans aligned with the overall business plan, making sure your team have the capacity and capability to meet their objectives
The skills you’ll need
We're looking for someone with at least seven years' relevant experience and a background in fraud prevention or financial crime with an understanding of the industry and our customers. It’s also crucial that you have effective people management skills, excellent verbal and written communication skills, and the ability to provide a clear direction to your team.
We’ll also expect you to have:
💡 Quick Summary
Seeking a career-building opportunity? The Customer Service position is now open for candidates interested in the Bank Jobs sector. This role in Chennai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
