Job Description
Employment Type
Permanent
Closing Date
+ June 2026 11:5+pm
Job Title
Customer Service Consultant
Job Summary
As a Customer Service Consultant, you use your excellent communication skills and knowledge of Telstra products and services to provide an excellent customer experience. You provide a high-quality cost-effective service to customers when dealing with product and billing enquiries, recording orders and provisioning related to a range of products and services.
Job Description
At Telstra, we have a clear purpose: to build a connected future so everyone can thrive. We believe it’s people who give purpose to our technology. So we are committed to staying close to our customers and providing them the best experience. And delivering the best technology.
This is where YOU come in, by playing your part in helping our customers connect: faster, better and smarter.
Job Description: Customer Service Consultant
Who we are?
Telstra is Australia's leading telecommunications and technology company with a rich heritage that’s been built over 100 years. From our humble beginnings in the Postmaster General’s Office to the global business we are today our people have been at the forefront of technology innovation. More recently, we have the largest
Internet of Things network
in Australia and are
leading the way in 5G.
And this is just the beginning of what we’re hoping to achieve together.
We offer a full range of services and compete in all telecommunications markets throughout Australia and are the most well-known brand in technology and communications industry.
We have operations in more than 20 countries including India where we’ve opened centres in Bangalore, Pune and Hyderabad. In India, we’ve set out to build a platform for innovative delivery and engagement that will strengthen our position as an industry leader. We’re combining innovation, automation and technology to solve the world’s latest technological challenges in areas such as Internet of Things (IoT), 5G, Artificial Intelligence (AI), Machine Learning, and more.
Job Title
Customer Service Consultant
Job Summary
As a Customer Service Consultant, you use your excellent communication skills and knowledge of Telstra products and services to provide an excellent customer experience. You provide a high-quality cost-effective service to customers when dealing with product and billing enquiries, recording orders and provisioning related to a range of products and services.
Job Description
Telstra is Australia's leading telecommunications and technology company with a rich heritage that’s been built over 100 years. From our humble beginnings in the Postmaster General’s Office to the global business we are today our people have been at the forefront of technology innovation. More recently, we have the largest Internet of Things network in Australia and are leading the way in 5G. And this is just the beginning of what we’re hoping to achieve together. We offer a full range of services and compete in all telecommunications markets throughout Australia and are the most well-known brand in technology and communications industry. We have operations in more than 20 countries including India where we’ve opened centres in Bangalore, Pune and Hyderabad. In India, we’ve set out to build a platform for innovative delivery and engagement that will strengthen our position as an industry leader. We’re combining innovation, automation and technology to solve the world’s latest technological challenges in areas such as Internet of Things (IoT), 5G, Artificial Intelligence (AI), Machine Learning, and more
About the role:
As a Customer Support Consultant, you will work with pioneering, cutting edge technologies and enjoy working in a fast-paced, agile, and collaborative environment.
Your role will involve providing high-level technical support and assisting in the development of solutions/fixes and support to the networks, infrastructure, products and services supplied at vendor and those operated by Telstra.
You will be working across all aspects of the customer support experience, through direct communications, escalation and engagement with up/down stream teams and Vendors. You will be given a high degree of autonomy and have the opportunity to work on initiatives to improve processes and the performance and integration of systems, making a positive impact on customer experience.
What is the focus of the role?
Key Responsibilities
This role is responsible for continuously improving service reliability and rapidly restoring customer incidents.
Working across all aspects of the customer support experience.
Detect and prevent incidents before they occur.
Aid the development and implementation of new technologies to ensure Telstra leads the ICT industry. (For example: Networking)
Identify and implement opportunities to improve process, efficiencies, and customer experience.
Provide input into learning and development for our entire ecosystem.
Cross Skill into different technology hubs
24x7 Shift Environment / On-Call support / Australia Business hours
Key Accountability Metrics
Volume Reduction
First in Fix
Cycle Time
Key Decision Rights
Recall approval
Escalation Management
Qualification -
Any Graduate
0 to 2 years working in IT industry.
Experience in voice process
Knowledge on firewalls
Experience handling international account
Incident Management Experience
Previous Customer Service experience
Written and Verbal communication skills and good English comprehension
Good knowledge in Windows and Office 365
Hiring Insights
Permanent
Closing Date
+ June 2026 11:5+pm
Job Title
Customer Service Consultant
Job Summary
As a Customer Service Consultant, you use your excellent communication skills and knowledge of Telstra products and services to provide an excellent customer experience. You provide a high-quality cost-effective service to customers when dealing with product and billing enquiries, recording orders and provisioning related to a range of products and services.
Job Description
At Telstra, we have a clear purpose: to build a connected future so everyone can thrive. We believe it’s people who give purpose to our technology. So we are committed to staying close to our customers and providing them the best experience. And delivering the best technology.
This is where YOU come in, by playing your part in helping our customers connect: faster, better and smarter.
Job Description: Customer Service Consultant
Who we are?
Telstra is Australia's leading telecommunications and technology company with a rich heritage that’s been built over 100 years. From our humble beginnings in the Postmaster General’s Office to the global business we are today our people have been at the forefront of technology innovation. More recently, we have the largest
Internet of Things network
in Australia and are
leading the way in 5G.
And this is just the beginning of what we’re hoping to achieve together.
We offer a full range of services and compete in all telecommunications markets throughout Australia and are the most well-known brand in technology and communications industry.
We have operations in more than 20 countries including India where we’ve opened centres in Bangalore, Pune and Hyderabad. In India, we’ve set out to build a platform for innovative delivery and engagement that will strengthen our position as an industry leader. We’re combining innovation, automation and technology to solve the world’s latest technological challenges in areas such as Internet of Things (IoT), 5G, Artificial Intelligence (AI), Machine Learning, and more.
Job Title
Customer Service Consultant
Job Summary
As a Customer Service Consultant, you use your excellent communication skills and knowledge of Telstra products and services to provide an excellent customer experience. You provide a high-quality cost-effective service to customers when dealing with product and billing enquiries, recording orders and provisioning related to a range of products and services.
Job Description
Telstra is Australia's leading telecommunications and technology company with a rich heritage that’s been built over 100 years. From our humble beginnings in the Postmaster General’s Office to the global business we are today our people have been at the forefront of technology innovation. More recently, we have the largest Internet of Things network in Australia and are leading the way in 5G. And this is just the beginning of what we’re hoping to achieve together. We offer a full range of services and compete in all telecommunications markets throughout Australia and are the most well-known brand in technology and communications industry. We have operations in more than 20 countries including India where we’ve opened centres in Bangalore, Pune and Hyderabad. In India, we’ve set out to build a platform for innovative delivery and engagement that will strengthen our position as an industry leader. We’re combining innovation, automation and technology to solve the world’s latest technological challenges in areas such as Internet of Things (IoT), 5G, Artificial Intelligence (AI), Machine Learning, and more
About the role:
As a Customer Support Consultant, you will work with pioneering, cutting edge technologies and enjoy working in a fast-paced, agile, and collaborative environment.
Your role will involve providing high-level technical support and assisting in the development of solutions/fixes and support to the networks, infrastructure, products and services supplied at vendor and those operated by Telstra.
You will be working across all aspects of the customer support experience, through direct communications, escalation and engagement with up/down stream teams and Vendors. You will be given a high degree of autonomy and have the opportunity to work on initiatives to improve processes and the performance and integration of systems, making a positive impact on customer experience.
What is the focus of the role?
Key Responsibilities
This role is responsible for continuously improving service reliability and rapidly restoring customer incidents.
Working across all aspects of the customer support experience.
Detect and prevent incidents before they occur.
Aid the development and implementation of new technologies to ensure Telstra leads the ICT industry. (For example: Networking)
Identify and implement opportunities to improve process, efficiencies, and customer experience.
Provide input into learning and development for our entire ecosystem.
Cross Skill into different technology hubs
24x7 Shift Environment / On-Call support / Australia Business hours
Key Accountability Metrics
Volume Reduction
First in Fix
Cycle Time
Key Decision Rights
Recall approval
Escalation Management
Qualification -
Any Graduate
0 to 2 years working in IT industry.
Experience in voice process
Knowledge on firewalls
Experience handling international account
Incident Management Experience
Previous Customer Service experience
Written and Verbal communication skills and good English comprehension
Good knowledge in Windows and Office 365
Hiring Insights
💡 Quick Summary
Seeking a career-building opportunity? The Customer Service Consultant position is now open for candidates interested in the BPO Jobs sector. This role in Bengaluru offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
