Customer Service Consultant

Are you ready to be part of a team that's achieved greatness? Join our client’s award-winning contact centre, celebrated for three consecutive years—2021, 2022, and 2023—with the prestigious CSIA Australian Service Excellence Award for Large Contact Centre. This is your chance to contribute to a dynamic team renowned for exceptional service and innovation. If you’re passionate about making an impact and working with the best in the business, we invite you to join this elite team.

The Role

Woolworths, an iconic Australian brand, is expanding its Inbound Customer Service team in their online customer service division in Perth and has several exciting roles available. We’re looking for passionate individuals ready to propel their careers forward. This role offers a thorough 2 week training program onsite at Kewdale, with ongoing support to ensure your success while working from home.

As part of this role, you'll handle inbound enquiries via live chat, email and calls, assist both new and existing customers with online order inquiries, and deliver exceptional service. The job requires lateral thinking and proficiency in navigating multiple platforms.

This position starts as casual with the potential to become permanent for dedicated and successful candidates.

Shifts will be provided during the teams operating hours below:

Monday to Friday - 12:00pm and 1:00am

Saturday 12:00pm - 10:30pm

Sunday 12:00pm - 10:00pm

Why Woolworths?

Woolworths is celebrated for its innovative and fun work environment. As Australia's largest private employer, we offer fantastic career opportunities and renowned employee support programs. Whether you're new to the contact centre industry or bring a wealth of experience, you'll be guided by top experts in the field. Plus, we’ve proudly won the CSIA Australian Service Excellence Award for Large Contact Centre three years in a row (2021, 2022, and 2023)!

The Possibilities

There’s real potential for career growth, including opportunities to move into roles at Head Office or other business divisions. Take control of your future with one of Australia’s largest and most respected companies. If you’re passionate about helping others, this role is for you!

The Requirements

At least 6 months of contact centre experience preferred, or a minimum of 12 months in retail/customer service

Exceptional verbal and written communication skills

Working from Home

Initially, you’ll need to attend the the office for 2 weeks training. After training you will be working from home. To work from home, you’ll need:

Minimum internet speeds of 28.8 Mbps

Office desk

Ergonomic chair

Private, suitable workspace

Ready to join a winning team and build your career with Woolworths? Apply now and start your journey with us!