Job Description
Full job description
Hybrid working model - Work from home and your local office.
Perkbox – Access everyday savings and wellbeing resources.
Salary packaging - Boost your take-home pay and save on tax.
About your role and team:
This role is a casual appointment located at our North Parramatta office, providing customer service support to customers and ensuring their enquiries are managed efficiently and professionally.
As a casual employee, the successful applicant will generally be offered shifts:
When other staff are on leave
During holiday periods
Between 8am and 6pm on weekdays, with occasional hours outside these times
The Enquiries Team is the first point of contact at Northcott, delivering high-quality support to customers, families, and staff. Acting as the hub of the organisation, they manage enquiries and new customer onboarding to ensure timely access to services.
With a strong team culture and a focus on customer satisfaction, the team works collaboratively to meet KPIs and solve problems proactively.
Deliver exceptional customer service.
Respond to enquiries via phone, email, and web chat.
Manage new customer intake and sign-up, coordinating with Sales and Clinical teams to ensure a smooth service handover.
About you:
I have a strong background in customer service, call centres, and/or the human services industry.
I have studied or gained qualifications in disability, social sciences, or a related field that supports my work (highly regarded).
I have lived experience with, or a solid understanding of, the National Disability Insurance Scheme (NDIS) and the broader disability sector.
I am registered or willing to register with the NDIA portal and have the capability to manage related daily tasks confidently.
I have passed, or am committed to passing, the national NDIS screening process as part of the required probity checks.
I have experience using CRM systems such as Salesforce and use them efficiently to manage information.
I have excellent interpersonal and communication skills, both written and verbal, and I build positive connections with others.
I have a positive, solutions-focused attitude and strive to deliver helpful outcomes for every customer.
I have a high level of computer proficiency and confidently navigate multiple systems with ease.
Your benefits when working for Northcott:
Hybrid working model – you will get to work in the comfort of your own home, as well as your local office.
Salary Packaging – boost your earnings with salary packaging options, including up to $15,900 and $2,650 for meals and entertainment.
Fitness Passport & Discounts – stay fit with access to discounted fitness memberships, plus enjoy reduced insurance premiums and exclusive offers via Perkbox our discount employee platform.
Our Values:
Our values are the foundation of everything we do at Northcott. They have shaped who we are and continue to guide the way we support our customers every day.
Innovative – We embrace creativity and forward-thinking to develop new ideas and solutions that anticipate and respond to changing needs.
Respectful – We listen, value every voice, and recognise each person’s right to be heard and understood.
Brave – We stand strong in our commitment to people of all abilities, speaking up and taking action—even when it’s challenging.
These values reflect our dedication to creating a more inclusive, empowering, and supportive community for everyone.
Before applying for a role at Northcott, we encourage you to visit our website to learn more about our mission to ensure our values and culture are a good fit for you: Our Story
When applying internally, Northcott employees are required to notify their Manager and should be aware that their Manager may be asked to endorse their application.
How To Apply:
Click APPLY to submit your application.
Please include:
Your current resume
A short cover letter outlining your skills, experience and what interests you about this role.
Northcott will review candidates throughout the recruitment process, likely before the close date and you will be advised of an outcome. For general enquiries about the role you are applying for, please email recruitment@northcott.com.au .
Diversity and Inclusion Statement
Northcott actively promotes diversity and inclusion in the recruitment process and throughout employment. We are committed to providing a workplace where every person is valued, respected and supported to progress. Northcott welcomes applications from and ensures no one is disadvantaged on the basis of their Aboriginal and Torres Strait Islander identity, culture, LGBTIQ+ identity, disability, gender, age, religion or caring responsibilities. We welcome bilingual and multilingual applicants, recognising the important role language and cultural understanding play in connecting with and supporting our diverse communities. If you require an adjustment to participate in the recruitment process, if you have a preferred contact method or require any information provided in an alternative format, please contact Diversity, Equity and Inclusion at diversity@northcott.com.au .
Hybrid working model - Work from home and your local office.
Perkbox – Access everyday savings and wellbeing resources.
Salary packaging - Boost your take-home pay and save on tax.
About your role and team:
This role is a casual appointment located at our North Parramatta office, providing customer service support to customers and ensuring their enquiries are managed efficiently and professionally.
As a casual employee, the successful applicant will generally be offered shifts:
When other staff are on leave
During holiday periods
Between 8am and 6pm on weekdays, with occasional hours outside these times
The Enquiries Team is the first point of contact at Northcott, delivering high-quality support to customers, families, and staff. Acting as the hub of the organisation, they manage enquiries and new customer onboarding to ensure timely access to services.
With a strong team culture and a focus on customer satisfaction, the team works collaboratively to meet KPIs and solve problems proactively.
Deliver exceptional customer service.
Respond to enquiries via phone, email, and web chat.
Manage new customer intake and sign-up, coordinating with Sales and Clinical teams to ensure a smooth service handover.
About you:
I have a strong background in customer service, call centres, and/or the human services industry.
I have studied or gained qualifications in disability, social sciences, or a related field that supports my work (highly regarded).
I have lived experience with, or a solid understanding of, the National Disability Insurance Scheme (NDIS) and the broader disability sector.
I am registered or willing to register with the NDIA portal and have the capability to manage related daily tasks confidently.
I have passed, or am committed to passing, the national NDIS screening process as part of the required probity checks.
I have experience using CRM systems such as Salesforce and use them efficiently to manage information.
I have excellent interpersonal and communication skills, both written and verbal, and I build positive connections with others.
I have a positive, solutions-focused attitude and strive to deliver helpful outcomes for every customer.
I have a high level of computer proficiency and confidently navigate multiple systems with ease.
Your benefits when working for Northcott:
Hybrid working model – you will get to work in the comfort of your own home, as well as your local office.
Salary Packaging – boost your earnings with salary packaging options, including up to $15,900 and $2,650 for meals and entertainment.
Fitness Passport & Discounts – stay fit with access to discounted fitness memberships, plus enjoy reduced insurance premiums and exclusive offers via Perkbox our discount employee platform.
Our Values:
Our values are the foundation of everything we do at Northcott. They have shaped who we are and continue to guide the way we support our customers every day.
Innovative – We embrace creativity and forward-thinking to develop new ideas and solutions that anticipate and respond to changing needs.
Respectful – We listen, value every voice, and recognise each person’s right to be heard and understood.
Brave – We stand strong in our commitment to people of all abilities, speaking up and taking action—even when it’s challenging.
These values reflect our dedication to creating a more inclusive, empowering, and supportive community for everyone.
Before applying for a role at Northcott, we encourage you to visit our website to learn more about our mission to ensure our values and culture are a good fit for you: Our Story
When applying internally, Northcott employees are required to notify their Manager and should be aware that their Manager may be asked to endorse their application.
How To Apply:
Click APPLY to submit your application.
Please include:
Your current resume
A short cover letter outlining your skills, experience and what interests you about this role.
Northcott will review candidates throughout the recruitment process, likely before the close date and you will be advised of an outcome. For general enquiries about the role you are applying for, please email recruitment@northcott.com.au .
Diversity and Inclusion Statement
Northcott actively promotes diversity and inclusion in the recruitment process and throughout employment. We are committed to providing a workplace where every person is valued, respected and supported to progress. Northcott welcomes applications from and ensures no one is disadvantaged on the basis of their Aboriginal and Torres Strait Islander identity, culture, LGBTIQ+ identity, disability, gender, age, religion or caring responsibilities. We welcome bilingual and multilingual applicants, recognising the important role language and cultural understanding play in connecting with and supporting our diverse communities. If you require an adjustment to participate in the recruitment process, if you have a preferred contact method or require any information provided in an alternative format, please contact Diversity, Equity and Inclusion at diversity@northcott.com.au .
💡 Quick Summary
Seeking a career-building opportunity? The Customer Service Consultant position is now open for candidates interested in the Work from home Jobs sector. This role in Sydney offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Work from home Jobs is a plus.