Job Description
Benefits
Pulled from the full job description
Tuition reimbursement
Full job description
Company description
Thank you so much for considering our company in your career search! Classic Fire + Life Safety is a leader in the fire protection and life safety industry because of our talented, knowledgeable, and motivated staff. We know that it is our people who make the difference, and we are looking to grow our team of passionate professionals. Interested in joining us?
Our goal is to partner with our customers, to ensure their building, and the people in them are safe, from new building construction activities, modernization activities, and demand for system upgrades, through to preventative maintenance and service.
Why join the Classic team?
CFLS is a caring company who values our staff.
CFLS is local and is part of the community.
CFLS is a full-service fire protection contractor.
A great working environment with opportunities for career advancement.
Comprehensive Group benefits.
Educational assistance program.
Employee referral bonus program.
Social events: Building camaraderie and fostering a sense of community is essential.
Job Description
The candidate is motivated, with a strong technical and administrative focus to support the company’s field service operations. This role will be responsible for reviewing and delivering documentation from the reporting system and ensure the customer journey meets expectations. This role will require an ability to work effectively with other departments such as field services, continuous improvement, scheduling, accounting, IT and Sales. The role will support back office administrative functions and provide quality control support to ensure accurate and complete documentation records.
This job description is to be used as a guideline only and may not incorporate all functions of the job. This is a 12‑month, in‑office contract position, with the chance of transitioning to permanent employment. Key responsibilities include, but are not limited to, the following:
Task & Responsibilities:
Technical and commercial documentation workflow from creation to finalization and records retention including:
Preparing, coordinating, and implementing schedules for our mobile Fire & Life Safety Inspections Services Team at the prescribed intervals to meet scheduling KPI’s
Effectively communicate with our field staff, customers, contractors, vendors and external resources on date/time and details regarding field service appointments
Assess job readiness, and ensure all scheduled jobs are verified with customers at prescribed intervals prior to field deployment
Maintain all appointment, software, and system records to ensure they are accurate and updated (i.e. site contacts, scope of work & deliverables, equipment and tooling needs, reports, etc.)
Ensure field service staff are effectively and efficiently scheduled at least 2 weeks in advance, ensuring appointment scopes align with technician/fitter skills required to complete the work, and to avoid scope creep
Work with Scheduling Supervisor, Service Managers, and Field Service Staff to ensure appropriate time is allocated to inspection service jobs. Involvement and adherence to RTG and Job Duration will assist with this requirement.
Work closely with the clients, Scheduling Supervisor, Service Managers, and Field Service Staff to ensure our Fire & Life Safety Inspections are completed on-time and error free, with minimal return visits
Inspection report framework establishment
Verification of final service order and inspection report accuracy
Opportunity verification/quality-check for service contract and service order creation
ERP service contract establishment by client and service order type
Service order and documentation preparation for field staff to complete in accordance with the scope of work
Purchase order creation
ERP service contract and service order input/output workflow
Other duties as assigned
Secondary Accountabilities
Ensure client records are accurate and updated in our ERP, inspection reporting platforms, network drives and files
Work with sales to establish client accounts
Work with Service Managers weekly on “Work In Progress” reviews
Provide Back-Up support for Emergency Service Dispatch
Provide Back-Up to Reception/front desk, including phone coverage
Other duties as assigned
Qualifications
Minimum 2 years’ experience in customer service, work planning, scheduling, dispatching, and redeployment type roles in service Industries
Ability to prioritize responsibilities, time management, people skills (communication) and teamwork are all necessary skills for success in this role.
Working knowledge of Fire & Life Safety Systems, Codes and Standards would be considered an asset
Working knowledge of fleet management practices would be considered and asset
Strong attention to detail and record keeping
Able to process documentation and understand completeness formatting and consistency requirements
Ability to prioritize work, and meet customer deadlines
Understanding and ability to work with enterprise-wide systems and applications
Good interpersonal skills with staff and customers, working both in a team and independently
Strong time management skills and ability to work in a fast-paced environment in a quickly evolving industry
Efficient and comfortable with technology and software applications
Working knowledge of service processes and reporting
Working knowledge of Fire & Life Safety codes, standards and systems would be considered an asset
We thank all applicants who apply, but only those candidates who meet the above qualifications will be contacted for an interview.
Classic Fire + Life Safety is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. We are also committed to meeting the needs of persons with disabilities in a timely manner and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements under the Accessibility for Ontarians with Disabilities Act. If you have any accommodation needs or would like to provide us with your feedback, questions, or concerns, please contact our Human Resources department at aoda@classicfls.com
Pulled from the full job description
Tuition reimbursement
Full job description
Company description
Thank you so much for considering our company in your career search! Classic Fire + Life Safety is a leader in the fire protection and life safety industry because of our talented, knowledgeable, and motivated staff. We know that it is our people who make the difference, and we are looking to grow our team of passionate professionals. Interested in joining us?
Our goal is to partner with our customers, to ensure their building, and the people in them are safe, from new building construction activities, modernization activities, and demand for system upgrades, through to preventative maintenance and service.
Why join the Classic team?
CFLS is a caring company who values our staff.
CFLS is local and is part of the community.
CFLS is a full-service fire protection contractor.
A great working environment with opportunities for career advancement.
Comprehensive Group benefits.
Educational assistance program.
Employee referral bonus program.
Social events: Building camaraderie and fostering a sense of community is essential.
Job Description
The candidate is motivated, with a strong technical and administrative focus to support the company’s field service operations. This role will be responsible for reviewing and delivering documentation from the reporting system and ensure the customer journey meets expectations. This role will require an ability to work effectively with other departments such as field services, continuous improvement, scheduling, accounting, IT and Sales. The role will support back office administrative functions and provide quality control support to ensure accurate and complete documentation records.
This job description is to be used as a guideline only and may not incorporate all functions of the job. This is a 12‑month, in‑office contract position, with the chance of transitioning to permanent employment. Key responsibilities include, but are not limited to, the following:
Task & Responsibilities:
Technical and commercial documentation workflow from creation to finalization and records retention including:
Preparing, coordinating, and implementing schedules for our mobile Fire & Life Safety Inspections Services Team at the prescribed intervals to meet scheduling KPI’s
Effectively communicate with our field staff, customers, contractors, vendors and external resources on date/time and details regarding field service appointments
Assess job readiness, and ensure all scheduled jobs are verified with customers at prescribed intervals prior to field deployment
Maintain all appointment, software, and system records to ensure they are accurate and updated (i.e. site contacts, scope of work & deliverables, equipment and tooling needs, reports, etc.)
Ensure field service staff are effectively and efficiently scheduled at least 2 weeks in advance, ensuring appointment scopes align with technician/fitter skills required to complete the work, and to avoid scope creep
Work with Scheduling Supervisor, Service Managers, and Field Service Staff to ensure appropriate time is allocated to inspection service jobs. Involvement and adherence to RTG and Job Duration will assist with this requirement.
Work closely with the clients, Scheduling Supervisor, Service Managers, and Field Service Staff to ensure our Fire & Life Safety Inspections are completed on-time and error free, with minimal return visits
Inspection report framework establishment
Verification of final service order and inspection report accuracy
Opportunity verification/quality-check for service contract and service order creation
ERP service contract establishment by client and service order type
Service order and documentation preparation for field staff to complete in accordance with the scope of work
Purchase order creation
ERP service contract and service order input/output workflow
Other duties as assigned
Secondary Accountabilities
Ensure client records are accurate and updated in our ERP, inspection reporting platforms, network drives and files
Work with sales to establish client accounts
Work with Service Managers weekly on “Work In Progress” reviews
Provide Back-Up support for Emergency Service Dispatch
Provide Back-Up to Reception/front desk, including phone coverage
Other duties as assigned
Qualifications
Minimum 2 years’ experience in customer service, work planning, scheduling, dispatching, and redeployment type roles in service Industries
Ability to prioritize responsibilities, time management, people skills (communication) and teamwork are all necessary skills for success in this role.
Working knowledge of Fire & Life Safety Systems, Codes and Standards would be considered an asset
Working knowledge of fleet management practices would be considered and asset
Strong attention to detail and record keeping
Able to process documentation and understand completeness formatting and consistency requirements
Ability to prioritize work, and meet customer deadlines
Understanding and ability to work with enterprise-wide systems and applications
Good interpersonal skills with staff and customers, working both in a team and independently
Strong time management skills and ability to work in a fast-paced environment in a quickly evolving industry
Efficient and comfortable with technology and software applications
Working knowledge of service processes and reporting
Working knowledge of Fire & Life Safety codes, standards and systems would be considered an asset
We thank all applicants who apply, but only those candidates who meet the above qualifications will be contacted for an interview.
Classic Fire + Life Safety is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. We are also committed to meeting the needs of persons with disabilities in a timely manner and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements under the Accessibility for Ontarians with Disabilities Act. If you have any accommodation needs or would like to provide us with your feedback, questions, or concerns, please contact our Human Resources department at aoda@classicfls.com
💡 Quick Summary
Seeking a career-building opportunity? The Customer Service Coordinator/Administrator position is now open for candidates interested in the Back Office Jobs sector. This role in London offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Back Office Jobs is a plus.
