Job Description
Customer Service Delivery Supervisor
Date: 24 Mar 2026
Search suburb or city: Hindmarsh, SA, AU, 5007
Company: Australian Red Cross Lifeblood
Permanent Full-Time - 38.00 hours per week
Salary ranging between $105-115K+Super+ On call+ Option of salary packaging
Located at Hindmarsh, SA
Discover life-giving possibilities
Lifeblood is more than just a job or a career, it’s an opportunity to be part of something that matters. As an organisation, our purpose is simple: life giving donations, for life changing outcomes. Together, we want to help you build a fulfilling career with Lifeblood.
About the role
We’re currently seeking a Customer Service Delivery Supervisor to join our SA Distribution Hub. In this role you will manage the delivery of customer service and fulfilment of customer orders, through the effective and efficient supply, distribution and management of blood, blood products and components.
A day in the Customer Service Supervisor role will see you:
Supervise and direct the Customer Service & Order Fulfilment team to maximise efficiency and ensure that orders for blood, blood components, and consumable are received and processed accurately, and are delivered in accordance with customer orders and the work schedule.
Coordinate daily supply planning, in consultation with the Regional Fulfilment Manager and accordingly establish procedures to identify inventory requirement, gaps, storage, handling of stocks, stock visibility which will eventually lead to smooth deliveries.
Lead the team through recruitment, training, performance, and development.
Manage the rosters in accordance with daily supply planning.
Actively engage in assisting with the daily workload and training and assessment with staff.
Monitor and drive operational performance against KPIs.
Identify opportunities for change initiatives and support and implement continuous improvement.
Maintain the required standards of quality assurance and regulatory compliance within the Manufacturing environment.
Implement and manage a total quality management approach in the Manufacturing environment and manage to ensure that it meets the Code of Good Manufacturing Practice (GMP) as defined by Therapeutic Goods Administration (TGA).
Foster a customer-focused environment that consistently meets expectations.
Sound interesting? Here’s what we’re looking for:
Ability to lead or supervise a warehouse or distribution team along with operational knowledge of warehouse and distribution processes and principles
Experience and operational knowledge of Customer service processes and principles
Ability to coach and develop staff to achieve results
Ability to undertake the role with a sense of passion for service excellence and contribute towards improved customer service.
Familiarity with Lean manufacturing, GMP, or pharmaceutical environments (preferred); however we are open about industry.
Hands-on approach and readiness to support the team as needed
Strong technical and digital skills with keen attention to detail
This is a permanent full-time opportunity Monday to Friday with shifts between 6:30AM to 5:00PM. Due to nature of role there is requirement to cover on-call roster.
Benefits and Wellbeing
We place our employee's well-being at the forefront and express gratitude and care for one another. As an Australian Workplace Equality Index recognised employer and one of Australia’s menopause-friendly organisations, we celebrate diversity and support all our people.
In addition to being a part of an organisation that is the heartbeat of the nation, you will have access to the following:
Ability to purchase additional annual leave
Access to salary packaging with an option to package up to $15,900 for living expenses and $2,650 for meals and entertainment
14 weeks paid parental leave - no waiting period for either parent
Our dedicated employee assistance program - Sonder that you can access 24/7 from an app on your phone
Plus, many more!
Is Lifeblood your reason? Apply NOW!
We are a 2025 Circle Back Initiative Employer and commit to respond to every applicant. You’ll hear from us with an outcome after your application has been reviewed and assessed. For further details on this position, or if you require adjustments during any stage of the recruitment process, we encourage you to reach out to Rashmi Malhotra via rmalhotra@redcrossblood.org.au.
If you want to know more about our recruitment process or to check out our FAQ's, please click here
Please note: applications sent directly to this email address cannot be accepted
This vacancy is being managed directly by Lifeblood’s Talent Acquisition team. We won’t accept candidates from external recruitment agencies on this occasion.
X
Date: 24 Mar 2026
Search suburb or city: Hindmarsh, SA, AU, 5007
Company: Australian Red Cross Lifeblood
Permanent Full-Time - 38.00 hours per week
Salary ranging between $105-115K+Super+ On call+ Option of salary packaging
Located at Hindmarsh, SA
Discover life-giving possibilities
Lifeblood is more than just a job or a career, it’s an opportunity to be part of something that matters. As an organisation, our purpose is simple: life giving donations, for life changing outcomes. Together, we want to help you build a fulfilling career with Lifeblood.
About the role
We’re currently seeking a Customer Service Delivery Supervisor to join our SA Distribution Hub. In this role you will manage the delivery of customer service and fulfilment of customer orders, through the effective and efficient supply, distribution and management of blood, blood products and components.
A day in the Customer Service Supervisor role will see you:
Supervise and direct the Customer Service & Order Fulfilment team to maximise efficiency and ensure that orders for blood, blood components, and consumable are received and processed accurately, and are delivered in accordance with customer orders and the work schedule.
Coordinate daily supply planning, in consultation with the Regional Fulfilment Manager and accordingly establish procedures to identify inventory requirement, gaps, storage, handling of stocks, stock visibility which will eventually lead to smooth deliveries.
Lead the team through recruitment, training, performance, and development.
Manage the rosters in accordance with daily supply planning.
Actively engage in assisting with the daily workload and training and assessment with staff.
Monitor and drive operational performance against KPIs.
Identify opportunities for change initiatives and support and implement continuous improvement.
Maintain the required standards of quality assurance and regulatory compliance within the Manufacturing environment.
Implement and manage a total quality management approach in the Manufacturing environment and manage to ensure that it meets the Code of Good Manufacturing Practice (GMP) as defined by Therapeutic Goods Administration (TGA).
Foster a customer-focused environment that consistently meets expectations.
Sound interesting? Here’s what we’re looking for:
Ability to lead or supervise a warehouse or distribution team along with operational knowledge of warehouse and distribution processes and principles
Experience and operational knowledge of Customer service processes and principles
Ability to coach and develop staff to achieve results
Ability to undertake the role with a sense of passion for service excellence and contribute towards improved customer service.
Familiarity with Lean manufacturing, GMP, or pharmaceutical environments (preferred); however we are open about industry.
Hands-on approach and readiness to support the team as needed
Strong technical and digital skills with keen attention to detail
This is a permanent full-time opportunity Monday to Friday with shifts between 6:30AM to 5:00PM. Due to nature of role there is requirement to cover on-call roster.
Benefits and Wellbeing
We place our employee's well-being at the forefront and express gratitude and care for one another. As an Australian Workplace Equality Index recognised employer and one of Australia’s menopause-friendly organisations, we celebrate diversity and support all our people.
In addition to being a part of an organisation that is the heartbeat of the nation, you will have access to the following:
Ability to purchase additional annual leave
Access to salary packaging with an option to package up to $15,900 for living expenses and $2,650 for meals and entertainment
14 weeks paid parental leave - no waiting period for either parent
Our dedicated employee assistance program - Sonder that you can access 24/7 from an app on your phone
Plus, many more!
Is Lifeblood your reason? Apply NOW!
We are a 2025 Circle Back Initiative Employer and commit to respond to every applicant. You’ll hear from us with an outcome after your application has been reviewed and assessed. For further details on this position, or if you require adjustments during any stage of the recruitment process, we encourage you to reach out to Rashmi Malhotra via rmalhotra@redcrossblood.org.au.
If you want to know more about our recruitment process or to check out our FAQ's, please click here
Please note: applications sent directly to this email address cannot be accepted
This vacancy is being managed directly by Lifeblood’s Talent Acquisition team. We won’t accept candidates from external recruitment agencies on this occasion.
X
💡 Quick Summary
Seeking a career-building opportunity? The Customer Service Delivery Supervisor position is now open for candidates interested in the BPO Jobs sector. This role in Adelaide offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.