Customer Service

We are a New Zealand owned and operated paint manufacturer based in Auckland and Wellington and have been operating for over 50 years. We are a small hardworking team, who appreciates someone with a good sense of humour, who likes to work hard and is a good team player. We are looking for a reliable and hardworking Customer Service Superstar. This is a full time, permanent role based in East Tamaki. Hours are 8:30am to 5pm Monday to Friday. We have an extensive product range, so there is plenty to learn, and no two days are the same.

Qualifications & experience

Some customer service or sales experience

Intermediate computer skills

Excellent communication skills, both verbal and written

A positive can-do attitude

The ability to deal with a range of people

Tasks & responsibilities

Taking orders via phone and email and entering them in as sales orders in Navision

Reconciling customer order paperwork with packing slips and shipping orders.

Assisting customers with queries.

Notifying customers of back orders.

Tracking late, lost or damaged customer orders with freight companies.

Daily audit of customer orders –checking to see if any sales orders are still outstanding, and updating shipping dates with estimated ETA, following up any outstanding orders, updating customers etc.

Compiling and distributing outstanding order list daily with notes from production.

Sending out TDS and MSDS sheets to customers.

Backing up reception.

Employer questions

Your application will include the following questions:

Which of the following statements best describes your right to work in New Zealand?

How many years' experience do you have as a Customer Service Role?

What's your expected annual base salary?

How much notice are you required to give your current employer?