Job Description
Customer Service eCommerce Representative (12-month contract)
ASICS
Marsden Park NSW 2765
Parental leave
Employee discount
Onsite gym
On-site parking
Convenient Marsden Park location in a new head office facility, closely connected to the M7, with ample free parking. Assist Ecommerce consumers with a range of enquires across various platforms, be…
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ASICS
Company Description
At ASICS we pride ourselves on being the product experts and creating exceptional customer experiences. We represent a high-performance culture and mindset, focused on accountability, fairness and celebrating the intrinsic feeling from personal success.
Job Description
Reporting directly to the Team Leader, the Customer Service eCommerce Representative will perform customer service duties to deliver excellent experiences to our eCommerce ASICS consumers from the beginning to end of each customer journey.
So, what goes into making that happen?
Assist Ecommerce consumers with a range of enquires across various platforms, be it an order update or assisting with a return
Actioning consumer requests for order cancelations, working on recalling and refunding the orders
Managing Returns activities, (both Good and Distributors Faulty), within the ASICS Distribution Centre to support the returns business process in a timely manner
Managing reconciliations with the accounts department for refunds or payment issues
Working with our payment platform, identifying any cases of fraud and actioning appropriately
Maintain productivity and accurate standards
Follow department standard operating procedures
Adhere to all safety requirements
Undertake ad-hoc administrative duties and reporting as required
Providing problem ownership, complaints handling, follow-up, resolution and feedback
Establish good working relationships with internal and external stakeholders
In return, we offer:
An exciting 12-month opportunity with a market leading global brand
Salary + bonuses + 17.5% annual leave loading + paid parental leave
Flexible hybrid work options using a ‘moments that matter’ way of working
Convenient Marsden Park location in a new head office facility, closely connected to the M7, with ample free parking
Free onsite gym and personal training sessions
Onsite Physio services available
Generous staff discount – up to 25% off wholesale!
A learning & development culture with personal access to LinkedIn Learning, 'move your mind' learning sessions, study leave and targeted role specific training
A collaborative, supportive, and high-performing team culture with career growth opportunities – We love promoting from within!
Opportunities to give back through community and team events
That’s enough about us! Here’s what we hope to see from you:
Demonstrated experience in customer service and returns
Good understanding of sales/commercial environment
Demonstrated ability to process accurate data entry
Exceptional organisation skills and ability to priorities effectively
Excellent customer service skills, including providing clear, accurate and timely information
Strong communication skills, both written and verbal
Ability to deliver to tight deadlines
Strong interpersonal and relationship building skills
Confidence in a broad range of software packages (SAP, Microsoft Excel and Word)
High level initiative, enthusiasm and self-motivation
The ability to think strategically and identify key opportunities and improvements
High level professionalism, consistent manner with particular attention to detail
Commitment to working in a team environment and multi skilling
At ASICS, we work together as one team to bring a performance mindset to life every day - Are you ready to pursue your career goals? Apply Today!
Additional Information
ASICS is proud to be an Equal Employment Opportunity employer, where everyones ideas and contributions are respected. We are committed to engaging a diverse workforce, and our hiring decisions are made with the best candidate for the role at the forefront. We encourage people of all ages, abilities, and cultural backgrounds to apply to join our team.
ASICS
Marsden Park NSW 2765
Parental leave
Employee discount
Onsite gym
On-site parking
Convenient Marsden Park location in a new head office facility, closely connected to the M7, with ample free parking. Assist Ecommerce consumers with a range of enquires across various platforms, be…
Administration Assistant
SSI
Parramatta NSW 2150
Provide administration support with back of house duties including preparing and copying documents, ordering stationary, catering, covering FDO’s and annual leave.
Account Executive
IRI Worldwide (Australia)
Blenheim Road NSW 2113
Up to 5 weeks annual leave and holiday buy back scheme. 16 weeks paid parental leave. You’ll own the day‑to‑day relationship, delivering exceptional client service while building strong, long‑term…
Service Centre Operator
TOMRA
St Leonards NSW 2065
You will be located in the TOMRA Sydney office in St Leonards and will work on a shift-based roster that includes 1 weekend day a week. Our Service Centre is operational between the hours of 7:00am -…
IT Hardware / Electronics Repair Technician
Westview Technologies
Hornsby NSW 2077
Tools provided
Are you available to work on-site in Hornsby NSW during office hours on a flexible part-time basis? IT Hardware & Electronics Repair Technician (EOI) – Casual/Part-Time- Hornsby, NSW*.
Master Scheduler
Trideca
Sydney NSW
Confident communicator who can engage credibly with senior stakeholders and push back constructively when scheduling standards are not being met. The Master Scheduler will be a critical hire, sitting…
Business Technical Analyst
McDonald's
Thornleigh NSW 2120
Newly revamped office located in Thornleigh featuring the latest technology and electric car chargers to support eco-friendly commuting. At McDonald’s Australia, we’re looking for an experienced…
Administration Associate
MSD
Macquarie Park NSW 2113
Visa sponsorship
Provide leave cover and act as back up for Senior Associate Administrative Services. Maintaining the induction process and delivering induction training for office and field staff.
Account Manager
IRI Worldwide (Australia)
Blenheim Road NSW 2113
Up to 5 weeks annual leave and holiday buy back scheme. 16 weeks paid parental leave. By transforming complex data into meaningful stories, you will help clients refine strategy, accelerate…
Maintenance and Facilities Administrator
DuluxGroup
Revesby NSW 2212
Parental leave
Employee assistance program
This is a hands‑on role that combines office‑based administration with regular time on the shop floor (approximately 60% office / 40% floor). Partner with the Maintenance Manager and site teams,…
Life Insurance Administrator
Avant
Sydney NSW 2000
Life insurance
As part of the MI-Life team, the Life Insurance Administrator (LIA) is responsible for the day-to-day administration of the closed back book of insurance. RG146 Tier 1 Life and Superannuation.
Application Support Analyst - Equities
Royal Bank of Canada
Sydney NSW 2000
Employee rewards program
Training program
Cash Equities, High and Low touch system support. Proactively act on issues and works with development teams on resolving them in the short and long term. IRESS and/or Fidessa experience.
Librarian Grade 1 - Parliament of NSW - Sydney
Department of Parliamentary Services
Sydney NSW
Salary packaging
Transportation links
On-site fitness facilities, pool, restaurant, cafes, and post office. $75,728 pa - $98,943 pa per annum, plus employers’ contribution to superannuation and annual leave loading.
Account Manager
NCC Group
Sydney NSW 2000
Annual leave
Employee assistance program
This role is responsible for managing and expanding complex, high-value client relationships, within the Technology, Financial Services, Healthcare, Industrials, Energy or Professional Services…
Technical Program Manager
Nearmap
Barangaroo NSW 2000
Parental leave
Annual leave
Insurance services
Company-sponsored volunteering days to give back. Hybrid flexibility—truly flexible, with no mandatory office days! Strong stakeholder management — you can push back firmly and keep relationships…
Account Executive
Often replies in 3 days
Circana
Blenheim Road NSW 2113
Parental leave
Annual leave
Birthday leave
Up to 5 weeks annual leave and holiday buy back scheme. 16 weeks paid parental leave. You’ll own the day‑to‑day relationship, delivering exceptional client service while building strong, long‑term…
Senior Account Executive, SMB
Braze
Sydney NSW
Drive a full sales cycle from prospecting to closing within the SMB sector. Collaborate with Marketing, Product, and Technical teams to foster brand-consumer connections. 2-3 years closing experience.
Analyst, Client Onboarding Specialist
MUFG Bank, Ltd., Australia
Sydney NSW 2000
Collect signed documentation from clients and coordinate internal registration and setup with various middle- and back-office teams; ensure documents, pricing, and fees are accurately captured in…
Service Coordinator
Often replies in 1 day
Wärtsilä
Sydney NSW
As a Service Coordinator, you will play a vital role in planning, organising, and coordinating workshop activities to ensure the timely and efficient delivery of engine overhauls, component repairs,…
Account Manager - Sydney Office
WeTravel
Sydney NSW
Parental leave
Annual leave
Relocation assistance
Unlimited annual leave
Extended annual leave
Paid volunteer leave
Three paid volunteer days per year — take time to give back to causes you care about, on us. You’ll collaborate with Sales, Customer Support, and even Product to share customer feedback and shape the…
Lead Business Analyst - Cash & Transaction Banking
Westpac Group
Sydney NSW
As a Lead Business Analyst, you will work within the Unite delivery village in the Chief Transformation Office, aligned to a Line of Business, performing detailed analysis and requirement elicitation…
Regional Office Lead
Scope (Aust)
Kingsgrove NSW 2208
Salary packaging
Align NSW office operations with Victorian office practices. Experience providing high‑quality administrative and office coordination support. Champion an excellent staff and visitor experience across…
Visual Merchandise Lead - Sports Direct Australia
Accent Group
Alexandria NSW 2015
A hands-on mindset - comfortable working in an office environment but ready to roll up sleeves in-store. A hands-on mindset - comfortable in a professional office environment but ready to lead from…
Account Manager
Often replies in 3 days
Circana
Blenheim Road NSW 2113
Parental leave
Annual leave
Birthday leave
Up to 5 weeks annual leave and holiday buy back scheme. 16 weeks paid parental leave. By transforming complex data into meaningful stories, you will help clients refine strategy, accelerate…
Civil Labourers + Leading Hands
Protech Warehousing & Manufacturing
Badgerys Creek NSW 2555
On-site parking
Monday to Friday with Saturdays as required. Assist with a range of civil labouring duties including site preparation and clean-up. Work around and spot plant and machinery.
Easily apply to jobs with your Indeed Resume
Employers: Post a Job
Related to this search
Sign in
Job Seekers
Employers
About
©2026 Indeed
Accessibility at Indeed
Privacy Centre and Ad Choices
Terms
ASICS
Company Description
At ASICS we pride ourselves on being the product experts and creating exceptional customer experiences. We represent a high-performance culture and mindset, focused on accountability, fairness and celebrating the intrinsic feeling from personal success.
Job Description
Reporting directly to the Team Leader, the Customer Service eCommerce Representative will perform customer service duties to deliver excellent experiences to our eCommerce ASICS consumers from the beginning to end of each customer journey.
So, what goes into making that happen?
Assist Ecommerce consumers with a range of enquires across various platforms, be it an order update or assisting with a return
Actioning consumer requests for order cancelations, working on recalling and refunding the orders
Managing Returns activities, (both Good and Distributors Faulty), within the ASICS Distribution Centre to support the returns business process in a timely manner
Managing reconciliations with the accounts department for refunds or payment issues
Working with our payment platform, identifying any cases of fraud and actioning appropriately
Maintain productivity and accurate standards
Follow department standard operating procedures
Adhere to all safety requirements
Undertake ad-hoc administrative duties and reporting as required
Providing problem ownership, complaints handling, follow-up, resolution and feedback
Establish good working relationships with internal and external stakeholders
In return, we offer:
An exciting 12-month opportunity with a market leading global brand
Salary + bonuses + 17.5% annual leave loading + paid parental leave
Flexible hybrid work options using a ‘moments that matter’ way of working
Convenient Marsden Park location in a new head office facility, closely connected to the M7, with ample free parking
Free onsite gym and personal training sessions
Onsite Physio services available
Generous staff discount – up to 25% off wholesale!
A learning & development culture with personal access to LinkedIn Learning, 'move your mind' learning sessions, study leave and targeted role specific training
A collaborative, supportive, and high-performing team culture with career growth opportunities – We love promoting from within!
Opportunities to give back through community and team events
That’s enough about us! Here’s what we hope to see from you:
Demonstrated experience in customer service and returns
Good understanding of sales/commercial environment
Demonstrated ability to process accurate data entry
Exceptional organisation skills and ability to priorities effectively
Excellent customer service skills, including providing clear, accurate and timely information
Strong communication skills, both written and verbal
Ability to deliver to tight deadlines
Strong interpersonal and relationship building skills
Confidence in a broad range of software packages (SAP, Microsoft Excel and Word)
High level initiative, enthusiasm and self-motivation
The ability to think strategically and identify key opportunities and improvements
High level professionalism, consistent manner with particular attention to detail
Commitment to working in a team environment and multi skilling
At ASICS, we work together as one team to bring a performance mindset to life every day - Are you ready to pursue your career goals? Apply Today!
Additional Information
ASICS is proud to be an Equal Employment Opportunity employer, where everyones ideas and contributions are respected. We are committed to engaging a diverse workforce, and our hiring decisions are made with the best candidate for the role at the forefront. We encourage people of all ages, abilities, and cultural backgrounds to apply to join our team.
💡 Quick Summary
Seeking a career-building opportunity? The Customer Service eCommerce Representative (12-month contract) position is now open for candidates interested in the Back Office Jobs sector. This role in Sydney offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Back Office Jobs is a plus.
