Job Description
Role
Respond to customer emails, social media messages, and WhatsApp.
Call customers to verify high-risk COD orders, and assist with stuck shipments and NDRs.
Coordinate customer exchanges and returns with the logistics team.
Upload product catalog images.
Required Qualifications
Must be fluent in English, written and spoken.
Good communication and interpersonal skills. Applicant must be able to actively listen to customers and respond in a thoughtful manner.
Organized and detail-oriented.
Job Type: Full-time
Pay: ₹21,000.00 - ₹27,500.00 per month
Application Question(s):
When would you escalate a customer email to your manager?
A customer emails you the following: “The tshirt that I ordered is too small. Help me!” How do you respond? Please reply as you would to the customer. This question is to evaluate your writing skills. Refer to our refund policy for relevant information: https://shopthearena.com/pages/refund-policy.
This is an in-office role located in Turbhe, Navi Mumbai. Are you able to commute to work daily?
Experience:
Customer service: 1 year (Preferred)
Language:
Hindi (Preferred)
English (Required)
Respond to customer emails, social media messages, and WhatsApp.
Call customers to verify high-risk COD orders, and assist with stuck shipments and NDRs.
Coordinate customer exchanges and returns with the logistics team.
Upload product catalog images.
Required Qualifications
Must be fluent in English, written and spoken.
Good communication and interpersonal skills. Applicant must be able to actively listen to customers and respond in a thoughtful manner.
Organized and detail-oriented.
Job Type: Full-time
Pay: ₹21,000.00 - ₹27,500.00 per month
Application Question(s):
When would you escalate a customer email to your manager?
A customer emails you the following: “The tshirt that I ordered is too small. Help me!” How do you respond? Please reply as you would to the customer. This question is to evaluate your writing skills. Refer to our refund policy for relevant information: https://shopthearena.com/pages/refund-policy.
This is an in-office role located in Turbhe, Navi Mumbai. Are you able to commute to work daily?
Experience:
Customer service: 1 year (Preferred)
Language:
Hindi (Preferred)
English (Required)
💡 Quick Summary
Seeking a career-building opportunity? The Customer Service Executive position is now open for candidates interested in the Marketing Executive Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Marketing Executive Jobs is a plus.