Job Description
Key Responsibilities:
• Serve as the main point of contact for corporate clients, managing inquiries and issues via email, phone, and CRM systems.
• Build and maintain strong relationships with corporate accounts, understanding their needs and providing tailored solutions.
• Resolve client complaints efficiently and professionally, ensuring follow-up and resolution within SLA timelines.
• Coordinate with internal departments (sales, operations, logistics, finance) to fulfill client requirements smoothly.
• Prepare client reports, feedback summaries, and service reviews regularly.
• Support the onboarding process for new corporate clients.
• Escalate unresolved issues to relevant departments or management when necessary.
• Stay updated with company products, policies, and processes to provide accurate information to clients.
• Maintain detailed and organized records of all client interactions.
Requirements:
• Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
• 1-2 years of experience in B2B customer service, client management, or account handling.
• Excellent communication and interpersonal skills.
• Strong problem-solving skills and ability to remain calm under pressure.
• Proficiency in MS Office and CRM tools will be an add on (e.g., Salesforce, Zendesk, HubSpot).
• High level of professionalism and customer-centric mindset.
• Ability to work independently and as part of a team.
• Serve as the main point of contact for corporate clients, managing inquiries and issues via email, phone, and CRM systems.
• Build and maintain strong relationships with corporate accounts, understanding their needs and providing tailored solutions.
• Resolve client complaints efficiently and professionally, ensuring follow-up and resolution within SLA timelines.
• Coordinate with internal departments (sales, operations, logistics, finance) to fulfill client requirements smoothly.
• Prepare client reports, feedback summaries, and service reviews regularly.
• Support the onboarding process for new corporate clients.
• Escalate unresolved issues to relevant departments or management when necessary.
• Stay updated with company products, policies, and processes to provide accurate information to clients.
• Maintain detailed and organized records of all client interactions.
Requirements:
• Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
• 1-2 years of experience in B2B customer service, client management, or account handling.
• Excellent communication and interpersonal skills.
• Strong problem-solving skills and ability to remain calm under pressure.
• Proficiency in MS Office and CRM tools will be an add on (e.g., Salesforce, Zendesk, HubSpot).
• High level of professionalism and customer-centric mindset.
• Ability to work independently and as part of a team.
💡 Quick Summary
Seeking a career-building opportunity? The Customer Service Executive position is now open for candidates interested in the Helper Jobs sector. This role in Gurgaon offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Helper Jobs is a plus.
