Job Description
Profile: (CS) Customer Service.
Job Description:
The Customer Service Representative attracts potential customers by answering property and service questions, suggesting information about properties and services we provide. Process the details and fulfill customer inquiries to ensure customer satisfaction.
Customer Service Associate Responsibilities:
· Maintaining a positive, empathetic, and professional attitude toward customers always.
· Responding promptly to customer inquiries.
· Communicating with customers through phones.
· Acknowledging and resolving customer complaints.
· Knowing our properties and services we provide inside and out so that you can answer questions.
· Processing applications, and requests.
· Keeping records of customer interactions, comments, and complaints.
· Communicating and coordinating with colleagues as necessary.
· Provide accurate, valid, and complete information by using the right method.
· Providing feedback on the efficiency of the customer service process.
· Managing a team of junior customer service representatives.
· Ensure customer satisfaction and provide professional customer support.
· direct requests and unresolved issues to the designated resource
· communicate and coordinate with internal departments
· Follow communication procedures, guidelines, and policies
Customer Service Associate Requirements:
· High school diploma, general education degree, or equivalent.
· Ability to stay calm when customers are stressed or upset.
· Comfortable using computers.
· Experience working with customer support.
· knowledge of customer service principles and practice
Key Skills and Competencies
· Personal skills & listening skills
· communication skills- verbal and written
· problem analysis and problem-solving
· attention to detail and accuracy
· customer service orientation
Perks and Benefits
· CTC as per Company Standard
· Provident Fund
· Medical Insurance
· Yearly Bonus based on Performance
· Yearly appraisal
· Paid Vacation and Sick leaves
· Paid Holiday
· Attendance Incentives
Job Type: Full-time
Pay: ₹25,000.00 - ₹30,000.00 per month
Benefits:
Cell phone reimbursement
Health insurance
Provident Fund
Work Location: In person
Job Description:
The Customer Service Representative attracts potential customers by answering property and service questions, suggesting information about properties and services we provide. Process the details and fulfill customer inquiries to ensure customer satisfaction.
Customer Service Associate Responsibilities:
· Maintaining a positive, empathetic, and professional attitude toward customers always.
· Responding promptly to customer inquiries.
· Communicating with customers through phones.
· Acknowledging and resolving customer complaints.
· Knowing our properties and services we provide inside and out so that you can answer questions.
· Processing applications, and requests.
· Keeping records of customer interactions, comments, and complaints.
· Communicating and coordinating with colleagues as necessary.
· Provide accurate, valid, and complete information by using the right method.
· Providing feedback on the efficiency of the customer service process.
· Managing a team of junior customer service representatives.
· Ensure customer satisfaction and provide professional customer support.
· direct requests and unresolved issues to the designated resource
· communicate and coordinate with internal departments
· Follow communication procedures, guidelines, and policies
Customer Service Associate Requirements:
· High school diploma, general education degree, or equivalent.
· Ability to stay calm when customers are stressed or upset.
· Comfortable using computers.
· Experience working with customer support.
· knowledge of customer service principles and practice
Key Skills and Competencies
· Personal skills & listening skills
· communication skills- verbal and written
· problem analysis and problem-solving
· attention to detail and accuracy
· customer service orientation
Perks and Benefits
· CTC as per Company Standard
· Provident Fund
· Medical Insurance
· Yearly Bonus based on Performance
· Yearly appraisal
· Paid Vacation and Sick leaves
· Paid Holiday
· Attendance Incentives
Job Type: Full-time
Pay: ₹25,000.00 - ₹30,000.00 per month
Benefits:
Cell phone reimbursement
Health insurance
Provident Fund
Work Location: In person
💡 Quick Summary
Seeking a career-building opportunity? The Customer Service Executive position is now open for candidates interested in the Health Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Health Jobs is a plus.
