Job Description
About our Company
SpeEdLabs, founded by IIT/IIM alumni, is an adaptive practice platform that provides learners with artificial intelligence enabled personalized practice-based learning. Students of CBSE and ICSE boards from class 7th onwards can take advantage of the platform. The platform also helps students prepare for IIT JEE and NEET entrance exams.
Our Website - www.speedlabs.in
YouTube - https://www.youtube.com/c/SpeedLabs
Facebook- https://www.facebook.com/SpeEdLabsindia/
Linkedin - https://www.linkedin.com/company/speedlabs
We are looking for a customer-oriented service representative.
Our Website- www.speedlabs.in
Role: Customer service executive(on ground activities)
Responsibilities
1. Customer Service/ sales Responsibilities:
2. Manage large amounts of incoming phone calls
3. Identify and assess customers’ needs to achieve satisfaction
4. Build sustainable relationships and trust with customer accounts through open and interactive communication
5. Provide accurate, valid and complete information by using the right methods/tools
6. Meet personal/customer service team sales targets and call handling quotas
7. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
8. Keep records of customer interactions, process customer accounts and file documents
+. Follow communication procedures, guidelines and policies
10. Take the extra mile to engage customers
Requirements
1. Proven customer support experience or experience as a Client Service Representative (Not required for freshers)
2. Track record of over-achieving quota (Not required for freshers)
3. Strong phone contact handling skills and active listening
4. Familiarity with CRM systems and practices
5. Customer orientation and ability to adapt/respond to different types of characters
6. Excellent communication and presentation skills
7. Ability to multi-task, prioritize, and manage time effectively
Also Visit- https://epaper.hindustantimes.com/Home/ShareImage?Pictureid=31874de8615
SpeEdLabs in Times of India: https://bit.ly/3uvRyuU
Job Type: Full-time
Salary: ₹25,000.00 - ₹30,000.00 per month
Schedule:
Day shift
Supplemental pay types:
Performance bonus
Ability to commute/relocate:
Santacruz, Mumbai - 400055, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
Education:
Bachelor's (Preferred)
Speak with the employer
++1-XXXXXXXXXX
SpeEdLabs, founded by IIT/IIM alumni, is an adaptive practice platform that provides learners with artificial intelligence enabled personalized practice-based learning. Students of CBSE and ICSE boards from class 7th onwards can take advantage of the platform. The platform also helps students prepare for IIT JEE and NEET entrance exams.
Our Website - www.speedlabs.in
YouTube - https://www.youtube.com/c/SpeedLabs
Facebook- https://www.facebook.com/SpeEdLabsindia/
Linkedin - https://www.linkedin.com/company/speedlabs
We are looking for a customer-oriented service representative.
Our Website- www.speedlabs.in
Role: Customer service executive(on ground activities)
Responsibilities
1. Customer Service/ sales Responsibilities:
2. Manage large amounts of incoming phone calls
3. Identify and assess customers’ needs to achieve satisfaction
4. Build sustainable relationships and trust with customer accounts through open and interactive communication
5. Provide accurate, valid and complete information by using the right methods/tools
6. Meet personal/customer service team sales targets and call handling quotas
7. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
8. Keep records of customer interactions, process customer accounts and file documents
+. Follow communication procedures, guidelines and policies
10. Take the extra mile to engage customers
Requirements
1. Proven customer support experience or experience as a Client Service Representative (Not required for freshers)
2. Track record of over-achieving quota (Not required for freshers)
3. Strong phone contact handling skills and active listening
4. Familiarity with CRM systems and practices
5. Customer orientation and ability to adapt/respond to different types of characters
6. Excellent communication and presentation skills
7. Ability to multi-task, prioritize, and manage time effectively
Also Visit- https://epaper.hindustantimes.com/Home/ShareImage?Pictureid=31874de8615
SpeEdLabs in Times of India: https://bit.ly/3uvRyuU
Job Type: Full-time
Salary: ₹25,000.00 - ₹30,000.00 per month
Schedule:
Day shift
Supplemental pay types:
Performance bonus
Ability to commute/relocate:
Santacruz, Mumbai - 400055, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
Education:
Bachelor's (Preferred)
Speak with the employer
++1-XXXXXXXXXX
💡 Quick Summary
Seeking a career-building opportunity? The Customer Service Executive position is now open for candidates interested in the Fresher Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Fresher Jobs is a plus.