Job Description Role Customer Support Executive (Inbound) Location Andheri East Experience Min 3 Yrs. / Salary 18K to 22K Inhand Requirement 1 Position Job Description
• Answers incoming customer calls regarding billing issues, product problems, service questions, and general client concerns Resolving client queries within the defined timeframe.
To resolve customer queries over the phone and/or email Responsible for maintaining a level of professionalism with clients and working to establish a positive rapport with every customer.

Update customer information in the customer service database during and after each call Work with the management team to stay updated on product knowledge and be informed of any changes in company policies Impact the companys bottom line by problem-solving and turning frustrated clients into repeat customers Contact potential or existing customers to inform them about a product or service using provided Role Customer Support Executive (Outbound) Location Andheri East Experience Min 3 Yrs.
/ Salary 18K to 22K Inhand Requirement 1 Position Job Description Answer questions about products or the company.

Direct prospects to the field sales team when needed Enter and update customer information in the database Handle grievances to preserve the companys reputation Maintain good client relations.
scripts Candidate Profile (Inbound & Outbound) Good Verbal & Written Communications Skills Good Knowledge of Excel Proven experience in a customer service role Ability to learn about products and services and describe/explain them to prospects Good negotiation skills with the ability to resolve issues and address complaints