Job Description
Manage the service quality and customer satisfaction. - Manage incoming phone calls & Messages. - Build sustainable relationships and trust with customer accounts through interactive communication. - Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution - Attending to all customer queries, concerns and comments posted to the company's social media platforms. - Liaising with sales personnel, product managers, and the marketing team to meet and exceed customer expectations. - Maintaining a working knowledge of company products to effectively communicate with customers. - Ensure the fulfilment of customers' orders via store pick of delivery service. - Implement the e-commerce activities. Requirements and skills - Proven customer support experience or experience as a Client Service Representative - Strong phone contact handling skills and active listening - Familiarity with CRM systems and practices - Customer orientation and ability to adapt/respond to different types of characters - Excellent communication and presentation skills - Ability to multi-task, prioritize, and manage time effectively Salary: ₹15,000.00 - ₹20,000.00 per month Benefits: - Provident Fund Schedule: - Morning shift Supplemental pay types: - Overtime pay
💡 Quick Summary
Seeking a career-building opportunity? The Customer Service Executive position is now open for candidates interested in the MIS Executive sector. This role in Jaipur offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in MIS Executive is a plus.