Job Description
Company Overview :
Founded in 2016, previously known as E solution service is an Indian company. We are a part of RexBrown UK and provide them with offshore e-commerce outsourcing.
Hefty Software Solutions LLP is dedicated to providing the most up-to-date industry practices knowledge, as well as insight into emerging but practical and dependable solutions.
Our team is well-versed in all aspects of the E-commerce market.
We provide platform management, product design, content creation customer service, graphic design, and other support services to RexBrown UK for e-commerce platforms such as Amazon, eBay, Groupon, Wish, Fruugo, Mail Shop UK, Onbuy.
com, Secret Sales, Shopify, and Wowcher and so on.
The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.
Responsibilities & Qualifications :
Manage large amounts of incoming emails for the E-commerce stores.
Identify and assess customers’ needs to achieve satisfaction.
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Provide accurate, valid, and complete information by using the right methods / tools.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Keep records of customer interactions & Courier claim management within excel files.
Follow communication procedures, guidelines, and policies.
Take the extra mile to engage customers.
Proficiency with Microsoft Office, especially Excel.
Package : 1.8L - 3L per annum
Timings :
Rotational Shift as per the UK Timings (Day or Night) with one week off and limited Holiday.
• Immediate joining would be preferable
Founded in 2016, previously known as E solution service is an Indian company. We are a part of RexBrown UK and provide them with offshore e-commerce outsourcing.
Hefty Software Solutions LLP is dedicated to providing the most up-to-date industry practices knowledge, as well as insight into emerging but practical and dependable solutions.
Our team is well-versed in all aspects of the E-commerce market.
We provide platform management, product design, content creation customer service, graphic design, and other support services to RexBrown UK for e-commerce platforms such as Amazon, eBay, Groupon, Wish, Fruugo, Mail Shop UK, Onbuy.
com, Secret Sales, Shopify, and Wowcher and so on.
The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.
Responsibilities & Qualifications :
Manage large amounts of incoming emails for the E-commerce stores.
Identify and assess customers’ needs to achieve satisfaction.
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Provide accurate, valid, and complete information by using the right methods / tools.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Keep records of customer interactions & Courier claim management within excel files.
Follow communication procedures, guidelines, and policies.
Take the extra mile to engage customers.
Proficiency with Microsoft Office, especially Excel.
Package : 1.8L - 3L per annum
Timings :
Rotational Shift as per the UK Timings (Day or Night) with one week off and limited Holiday.
• Immediate joining would be preferable
💡 Quick Summary
Seeking a career-building opportunity? The Customer Service Executive position is now open for candidates interested in the Customer Care Executive sector. This role in Ahmedabad offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care Executive is a plus.