Customer Service Executive

• Provide outstanding customer support: Respond to customer inquiries and resolve issues promptly and effectively through various channels such as phone, email, and chat.

• Understand customer needs: Listen attentively to customer concerns and inquiries, gather relevant information, and provide accurate and appropriate solutions or recommendations.

• Maintain product knowledge: Stay up-to-date with our products, services, and company policies to provide accurate information and support to customers.

• Troubleshoot technical issues: Assist customers with troubleshooting technical problems related to our products or services, escalating complex issues to the appropriate team when necessary.

• Document customer interactions: Maintain detailed and accurate records of customer interactions, inquiries, complaints, and resolutions in our customer support system.