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Customer Service Executive (Call Center)

Place of work Work from home
Contract type Full-time
Start date -
Salary $30K a year

Job details

Job description, work day and responsibilities

The Offer
• Work location: Toa Payoh

Ideal Candidate

Responsibilities
• Plan & coordinate the Preventive Maintenance schedule with customers & Field Engineers. Escalate to CS Delivery Manager for non-compliance.
• Dispatch Field Services Engineers (FSE’s) and assign service orders based on the advice of the FSE on helpdesk / response center duty or the Team Lead Field Services (or Service Delivery Manager) in the district
• Prepare billing for the completed Preventive Maintenance
• Generate Reports using excel ,vlookup and pivot table
• Answer customer calls and register them in the service management system following the call management process and quality compliance requirements
• Any adhoc duties assigned by Team Lead from time to time

The Profile

Requirements:
• Possess good communication and interpersonal skills.
• At least 2 years of relevant experience
• Proficient in SAP, MS Office Applications and possess good knowledge of Excel (Pivot table and vlookup)
• Able to multi-task in fast pace environment
• Positive attitude, the enthusiasm to learn and the ability to work in a team

The Employer

Our client is facilitating the operational and strategic management of overseas subsidiaries for Tokyo Stock Exchange Prime Market listed EXEO Group, Inc in Japan.
You will be redirected to another website to apply.
Apply and send CV
Offer ID: #1270571, Published: 4 hours ago, Company registered: 1 month ago

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