Customer Service Executive (Call Center)

The Offer

• Work location: Toa Payoh

Ideal Candidate

Responsibilities

• Plan & coordinate the Preventive Maintenance schedule with customers & Field Engineers. Escalate to CS Delivery Manager for non-compliance.

• Dispatch Field Services Engineers (FSE’s) and assign service orders based on the advice of the FSE on helpdesk / response center duty or the Team Lead Field Services (or Service Delivery Manager) in the district

• Prepare billing for the completed Preventive Maintenance

• Generate Reports using excel ,vlookup and pivot table

• Answer customer calls and register them in the service management system following the call management process and quality compliance requirements

• Any adhoc duties assigned by Team Lead from time to time

The Profile

Requirements:

• Possess good communication and interpersonal skills.

• At least 2 years of relevant experience

• Proficient in SAP, MS Office Applications and possess good knowledge of Excel (Pivot table and vlookup)

• Able to multi-task in fast pace environment

• Positive attitude, the enthusiasm to learn and the ability to work in a team

The Employer

Our client is facilitating the operational and strategic management of overseas subsidiaries for Tokyo Stock Exchange Prime Market listed EXEO Group, Inc in Japan.