Customer Service Executive

Job Family Descriptor

• Responsibilities: 24X7 Monitoring of network events, alarms and ticket creationAlarms filteration and Ticket raising based on business rulesTicket co-relations and assignment to correct resolver groupPerform Alarm-Event correlation, Service Impact AssessmentNotify RSP of incidents - outage notificationsSupport and execute the Real Time Change Management (Planned Outage) processMaintain "Work logs" for each ticketBasic Telecommunications network understanding

• Basic Knowledge of Access Technologies (FTTx and HFC)Understanding of alarms and ability to identify service impactGood written English and communications skillsNetcool, Remedy, E6000 (CMTS), Xpetrak, NxT, Tableau, Comptel knowledge preferred Job Segment: Telecom, Telecommunications, Change Management, Customer Service, Technology, Management