Customer Service Executive | Corporate

Job brief
We are looking for an experienced Customer Service Manager to
provide excellent customer service and to promote this idea
throughout the organisation. The goal is to keep the department
running in an efficient and profitable manner, to increase corporate
customer satisfaction, loyalty and retention and to meet their
expectations.
Responsibilities
 Improve customer service experience, create engaged customers and
facilitate organic growth
 Take ownership of customers issues and follow problems through to
resolution
 Set a clear mission and deploy strategies focused towards that
mission
 Develop service procedures, policies and standards
 Keep accurate records and document customer service actions and
discussions
 Analyse statistics and compile accurate reports
 Recruit, mentor and develop customer service agents and nurture an
environment where they can excel through encouragement and
empowerment
 Keep ahead of industry’s developments and apply best practices to
areas of improvement
 Control resources and utilise assets to achieve qualitative and
quantitative targets
 Adhere to and manage the approved budget
 Maintain an orderly workflow according to priorities
Requirements and skills

 Proven working experience of 3 to 8 years as a Customer Service
Manager, Corporate Manager or Assistant Manager
 Experience in providing customer service support
 Excellent knowledge of management methods and techniques
 Proficiency in English
 Working knowledge of customer service software, databases and
tools
 Awareness of industry’s latest technology trends and applications
 Ability to think strategically and to lead
 Strong client-facing and communication skills
 Advanced troubleshooting and multi-tasking skills
 Customer service orientation