Job Description
Full job description
Job Summary
We are looking for a Customer Service Executive to deliver exceptional support for our fashion e-commerce brand. The ideal candidate will handle customer queries, order management, returns/exchanges, and complaint resolution, ensuring a seamless and delightful customer experience.
Key Responsibilities
Handle customer queries via calls, email, chat, and social media
Assist customers with order placement, tracking, cancellations, and modifications
Manage returns, exchanges, refunds, and complaints efficiently
Provide accurate information about products, sizing, availability, and offers
Coordinate with logistics, warehouse, and operations teams for issue resolution
Maintain detailed records of customer interactions in CRM systems
Ensure quick turnaround time (TAT) and high customer satisfaction
Identify recurring issues and share feedback for process improvements
Upsell or cross-sell products when appropriate
Key Requirements
Graduate in any discipline
1–4 years of experience in customer service (preferably in e-commerce or fashion retail)
Excellent communication skills (English & Hindi mandatory)
Strong problem-solving and conflict resolution skills
Familiarity with CRM tools, chat support systems, and order management platforms
Ability to handle high-volume queries and multitask effectively
Customer-first attitude with a positive and empathetic approach
Preferred Skills
Experience in fashion/apparel or D2C e-commerce brands
Knowledge of returns/exchange processes and logistics handling
Basic understanding of fashion trends, sizing, and styling
Experience handling social media customer queries (Instagram, WhatsApp, etc.)
Key Performance Indicators (KPIs)
Customer Satisfaction Score (CSAT)
First Response Time (FRT)
Resolution Time (TAT)
Query Resolution Rate
Customer Retention / Repeat Purchase Support
If you are interested please share resume at ketan@ease.biz or 8141XXXXXX
Job Types: Full-time, Permanent
Pay: ₹35,000.00 - ₹60,000.00 per month
Application Question(s):
Please mention your current location , Current salary , Expected salary and notice period.
Experience:
total work : 4 years (Preferred)
Customer Support : 4 years (Preferred)
E-Commerce: 2 years (Preferred)
Location:
Ahmedabad, Gujarat (Preferred)
Work Location: In person
Job Summary
We are looking for a Customer Service Executive to deliver exceptional support for our fashion e-commerce brand. The ideal candidate will handle customer queries, order management, returns/exchanges, and complaint resolution, ensuring a seamless and delightful customer experience.
Key Responsibilities
Handle customer queries via calls, email, chat, and social media
Assist customers with order placement, tracking, cancellations, and modifications
Manage returns, exchanges, refunds, and complaints efficiently
Provide accurate information about products, sizing, availability, and offers
Coordinate with logistics, warehouse, and operations teams for issue resolution
Maintain detailed records of customer interactions in CRM systems
Ensure quick turnaround time (TAT) and high customer satisfaction
Identify recurring issues and share feedback for process improvements
Upsell or cross-sell products when appropriate
Key Requirements
Graduate in any discipline
1–4 years of experience in customer service (preferably in e-commerce or fashion retail)
Excellent communication skills (English & Hindi mandatory)
Strong problem-solving and conflict resolution skills
Familiarity with CRM tools, chat support systems, and order management platforms
Ability to handle high-volume queries and multitask effectively
Customer-first attitude with a positive and empathetic approach
Preferred Skills
Experience in fashion/apparel or D2C e-commerce brands
Knowledge of returns/exchange processes and logistics handling
Basic understanding of fashion trends, sizing, and styling
Experience handling social media customer queries (Instagram, WhatsApp, etc.)
Key Performance Indicators (KPIs)
Customer Satisfaction Score (CSAT)
First Response Time (FRT)
Resolution Time (TAT)
Query Resolution Rate
Customer Retention / Repeat Purchase Support
If you are interested please share resume at ketan@ease.biz or 8141XXXXXX
Job Types: Full-time, Permanent
Pay: ₹35,000.00 - ₹60,000.00 per month
Application Question(s):
Please mention your current location , Current salary , Expected salary and notice period.
Experience:
total work : 4 years (Preferred)
Customer Support : 4 years (Preferred)
E-Commerce: 2 years (Preferred)
Location:
Ahmedabad, Gujarat (Preferred)
Work Location: In person
💡 Quick Summary
Seeking a career-building opportunity? The Customer Service Executive (Fashion E commerce Brand) position is now open for candidates interested in the Media & Communication sector. This role in Ahmedabad offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Media & Communication is a plus.