Job Description
Dilmah
For lovers of tea
Customer Service Executive (F&B)
Purpose
The Customer Service Executive plays a pivotal role in enhancing the overall customer experience at our t Lounge and Bar by Dilmah One Galle Face Mall Outlet. In addition to ensuring customer satisfaction, this position is also responsible for effectively managing and successfully organizing all special events held at the location.
Work Location: t Lounge and Bar by Dilmah - One Galle Face Mall
the lem LOW Face Mall
Responsibilities
Maintain all inquiries and follow up on the leads for events
Ideal Candidate
Bachelor's Degree in Management, Food Service or Hospitality Management
3 - 6 months of related experience
Ensure all aspects of the customer requirements are met for the events
Ensure the service orientation is done as per the SOPs at the outlet
Maintain professional work ethics and practices at all given times with all stakeholders
Ensure the Quality Assurance aspect of the location by working with Chefs and the support staff
Contribute to active overall sales targets for the location including event sales targets
Communication with head office on any issues
The MJF Group is a vertically integrated business in the tea industry with growing, manufacturing, branding & marketing of tea as its focus. The Group's investments cover every aspect of the industry, making it a major international player. The Group markets its teas under the Dilmah Brand. We now wish to recruit a high calibre individual to join Sri Lanka's leading international brand for the following position.
Exceptional Customer Service skills to provide top-notch customer service
Excellent Communication skills to effectively communicate with guests, colleagues, and management
Flexibility and adaptability to meet the changing demands and unexpected situations
Teamwork and collaboration to collaboratively work with other staff members
Please apply via https://www.dilmahtea.com/careers or e mail your resume to hrd@dilmahtea.com on or before 7 days after the published date of this advertisement.
A household name in
over 100 countries
WHETH
1005
Dilmah
Far Ma
PREMIUM
Ceylon Tea
der P
Dilmah
Dilmah
For lovers of rea
Flagship of fine
Ceylon tea
Business ethics and social responsibility
Vertically integrated, from the tea bush to your cup
State of the art manufacturing facilities
• ME‒‒‒onse SHUSHA SOCC
Head of Human Resources,
MJF Holdings Ltd. 111, Negombo Road, Peliyagoda, Sri Lanka email - hrm@dilmahtea.com
While we value every application for practical reasons we can only communicate with short-listed applicants
SAM23037 00
For lovers of tea
Customer Service Executive (F&B)
Purpose
The Customer Service Executive plays a pivotal role in enhancing the overall customer experience at our t Lounge and Bar by Dilmah One Galle Face Mall Outlet. In addition to ensuring customer satisfaction, this position is also responsible for effectively managing and successfully organizing all special events held at the location.
Work Location: t Lounge and Bar by Dilmah - One Galle Face Mall
the lem LOW Face Mall
Responsibilities
Maintain all inquiries and follow up on the leads for events
Ideal Candidate
Bachelor's Degree in Management, Food Service or Hospitality Management
3 - 6 months of related experience
Ensure all aspects of the customer requirements are met for the events
Ensure the service orientation is done as per the SOPs at the outlet
Maintain professional work ethics and practices at all given times with all stakeholders
Ensure the Quality Assurance aspect of the location by working with Chefs and the support staff
Contribute to active overall sales targets for the location including event sales targets
Communication with head office on any issues
The MJF Group is a vertically integrated business in the tea industry with growing, manufacturing, branding & marketing of tea as its focus. The Group's investments cover every aspect of the industry, making it a major international player. The Group markets its teas under the Dilmah Brand. We now wish to recruit a high calibre individual to join Sri Lanka's leading international brand for the following position.
Exceptional Customer Service skills to provide top-notch customer service
Excellent Communication skills to effectively communicate with guests, colleagues, and management
Flexibility and adaptability to meet the changing demands and unexpected situations
Teamwork and collaboration to collaboratively work with other staff members
Please apply via https://www.dilmahtea.com/careers or e mail your resume to hrd@dilmahtea.com on or before 7 days after the published date of this advertisement.
A household name in
over 100 countries
WHETH
1005
Dilmah
Far Ma
PREMIUM
Ceylon Tea
der P
Dilmah
Dilmah
For lovers of rea
Flagship of fine
Ceylon tea
Business ethics and social responsibility
Vertically integrated, from the tea bush to your cup
State of the art manufacturing facilities
• ME‒‒‒onse SHUSHA SOCC
Head of Human Resources,
MJF Holdings Ltd. 111, Negombo Road, Peliyagoda, Sri Lanka email - hrm@dilmahtea.com
While we value every application for practical reasons we can only communicate with short-listed applicants
SAM23037 00
💡 Quick Summary
Seeking a career-building opportunity? The Customer Service Executive |FB position is now open for candidates interested in the MIS Executive sector. This role in Colombo offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in MIS Executive is a plus.
