Customer Service Executive

1. Key Role CSE 3. Key Relationships (Reporting to/ Team description/ Peer group) ' Reporting to Team Leader 4. Roles & responsibilities  Handle inbound calls for customers of a premium client  Identify the needs of customers, resolve issues and provide solutions.  Ensure you follow the customer service script provided by the company for uniformity.  Maintain good customer relations.  Meet personal targets and work towards meeting team targets.  Maintain records of the conversations with the customer and analyse the data. 5. Requirements and competencies  Voice Versant 5cleared  Graduate  Fresher/Experienced  Strong multitasking, time management, and target achieving skills.  Good communication and listening skills with good command over the English language. 6. Recommended Industry BPO 6. Shifts and other facilities Day shift + AM – 7 PM Cafeteria facility is available Cab service is not available

Job Type: Full-time

Salary: ₹12,000.00 - ₹28,000.00 per month

Schedule:

Rotational shift

Supplemental pay types:

Shift allowance

Ability to commute/relocate:

Gurgaon, Gurgaon - 122015, Haryana: Reliably commute or planning to relocate before starting work (Required)

Education:

Bachelor's (Required)

Language:

English (Required)

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