Job Description
Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
Job Description
24X7 Monitoring of network events, alarms and ticket creation
Alarms filtration and Ticket raising based on business rules
Ticket co-relations and assignment to correct resolver group
Perform Alarm-Event correlation, Service Impact Assessment
- Notify Retail/Wholesale Service Provider of incidents - outage notifications
Support and execute the Real Time Change Management (Planned Outage) process
Maintain "Work logs" for each tickets
2-5 Years of experience in :
Basic Telecommunications network understanding
Basic Knowledge of Access Technologies (FTTx and HFC)
Understanding of alarms and ability to identify service impact
Good written English and communications skills
Netcool, Remedy, E6000 (CMTS), NxT, Tableau, knowledge preferred
Should have fair understand of Broadband network and ability to identify faulty segment (Access, Backhaul, Core etc.)
Shift
24 x7 rotational shift including Australia business hours shift from 2:30AM to 11:30AM
Job Description
24X7 Monitoring of network events, alarms and ticket creation
Alarms filtration and Ticket raising based on business rules
Ticket co-relations and assignment to correct resolver group
Perform Alarm-Event correlation, Service Impact Assessment
- Notify Retail/Wholesale Service Provider of incidents - outage notifications
Support and execute the Real Time Change Management (Planned Outage) process
Maintain "Work logs" for each tickets
2-5 Years of experience in :
Basic Telecommunications network understanding
Basic Knowledge of Access Technologies (FTTx and HFC)
Understanding of alarms and ability to identify service impact
Good written English and communications skills
Netcool, Remedy, E6000 (CMTS), NxT, Tableau, knowledge preferred
Should have fair understand of Broadband network and ability to identify faulty segment (Access, Backhaul, Core etc.)
Shift
24 x7 rotational shift including Australia business hours shift from 2:30AM to 11:30AM
💡 Quick Summary
Seeking a career-building opportunity? The Customer Service Executive - Hybrid Network Services Customer Service Operations position is now open for candidates interested in the Back Office Jobs sector. This role in Chennai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Back Office Jobs is a plus.
