Job Description
Designation: Customer Service Executive (Voice Process)
• Experience - 0.6 to 7 Years in International Call Center (Voice Process). Open to freshers as long as they have good verbal communication skills in English.
• Salary: Not a bar for deserving candidates
• Location - Nagpur
Roles and Responsibilities:
• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Acknowledging and resolving customer complaints.
• Keeping records of customer interactions, transactions, comments and complaints.
• Build know-how on the product line to provide customers with quick & relevant solutions / information.
• Process orders, forms and applications.
• Identify and escalate priority issues.
• Whenever necessary, route calls to appropriate channel / resource person.
• Ensure follow up on customer calls where necessary.
• Complete call logs.
• Complete call reports.
Soft Skills Needed:
• Good verbal and written communication skills in English.
• Patient & attentive listening & comprehension.
• Customer service orientation.
• Attention to detail.
• Team work.
If you think you have the zeal and potential to work with such a competent Company we are looking forward to hire you!!!!. We request you to go through the website before appearing for interview. Interested candidates can mail their resume at hr@alacritysolutions.in
• Experience - 0.6 to 7 Years in International Call Center (Voice Process). Open to freshers as long as they have good verbal communication skills in English.
• Salary: Not a bar for deserving candidates
• Location - Nagpur
Roles and Responsibilities:
• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Acknowledging and resolving customer complaints.
• Keeping records of customer interactions, transactions, comments and complaints.
• Build know-how on the product line to provide customers with quick & relevant solutions / information.
• Process orders, forms and applications.
• Identify and escalate priority issues.
• Whenever necessary, route calls to appropriate channel / resource person.
• Ensure follow up on customer calls where necessary.
• Complete call logs.
• Complete call reports.
Soft Skills Needed:
• Good verbal and written communication skills in English.
• Patient & attentive listening & comprehension.
• Customer service orientation.
• Attention to detail.
• Team work.
If you think you have the zeal and potential to work with such a competent Company we are looking forward to hire you!!!!. We request you to go through the website before appearing for interview. Interested candidates can mail their resume at hr@alacritysolutions.in
💡 Quick Summary
Seeking a career-building opportunity? The Customer Service Executive |International BPO position is now open for candidates interested in the BPO Jobs sector. This role in Nagpur offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
