Manage large amounts of incoming phone calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Gender : for female day shift only

For males ( any shift)

( 8-9 hours shift)
Age limit : upto 35 years
Language : english + marathi

Experience
0 - 2 Years

Salary
2 Lac 25 Thousand To 2 Lac 50 Thousand P.A.

Industry
ITES / BPO / KPO / LPO / Customer Service

Qualification
Diploma, Advanced/Higher Diploma, Professional Degree, Other Bachelor Degree, B.A, B.B.A, B.Com

Key Skills
Microsoft Office Communication Skills Marketing Customer Care Customer Support BPO Customer Service Client Relationship Customer Relationship


About Company

Contact Person
Impact HR n KM Solutions

Address
Ravi Chamber Basement, Below Laminate Gallery , Near Canada Corner Signal

Mobile
+91-XXXXXXXXXX

Email ID
[email protected]