Job Description
Roles & Responsibilities:
1. Oversee the customer service process.
2. Resolve customer complaints brought to your attention.
3. Possess excellent product knowledge to enhance customer support.
4. Conducting customer satisfaction surveys to understand what areas of the company's services need improvements.
5. Catering to customer phone calls and diverting the call to the relevant department for a more advanced form of query resolution.
6. Curating streamlined email and social media communication mediums for offers, updates and much more.
7. Dealing with customer issues and churning out an easy-to-follow solution.
8. Managing payment and delivery of customer orders.
+. Helping customers choose the right product for their requirements and budget.
10. Handling customer concerns and complaints in a timely manner
11. Informing customers of upcoming promotions or deals
12. Establishing a positive rapport with all clients and customers in person or via phone.
13. Forming reports based on customer satisfaction statistics and helping their team to develop new skills.
14. Fixing appointments based on the availability of customers and clients.
15. Interacting with customers to ensure they have a desirable and shareable experience.
Required skills and qualifications:
1. Bachelor’s degree in Business Administration or a related field.
2. 2 years of experience working as a Customer Support Executive or a similar position in the Customer Service department.
3. Good knowledge of managing the performance of the team.
4. Exceptional verbal and written communication skills.
5. Understanding and working knowledge of Customer Relationship Management software such as Salesforce, ZOHO, etc.
6. Phenomenal conflict-resolution skills.
7. Good problem-solving abilities.
8. A customer-oriented individual.
+. Ability to meet deadlines and prioritize tasks.
10. Excellent negotiation and sales skills.
11. Outstanding interpersonal and organizational skills.
12. Excellent phone etiquette and active listening abilities
1. Oversee the customer service process.
2. Resolve customer complaints brought to your attention.
3. Possess excellent product knowledge to enhance customer support.
4. Conducting customer satisfaction surveys to understand what areas of the company's services need improvements.
5. Catering to customer phone calls and diverting the call to the relevant department for a more advanced form of query resolution.
6. Curating streamlined email and social media communication mediums for offers, updates and much more.
7. Dealing with customer issues and churning out an easy-to-follow solution.
8. Managing payment and delivery of customer orders.
+. Helping customers choose the right product for their requirements and budget.
10. Handling customer concerns and complaints in a timely manner
11. Informing customers of upcoming promotions or deals
12. Establishing a positive rapport with all clients and customers in person or via phone.
13. Forming reports based on customer satisfaction statistics and helping their team to develop new skills.
14. Fixing appointments based on the availability of customers and clients.
15. Interacting with customers to ensure they have a desirable and shareable experience.
Required skills and qualifications:
1. Bachelor’s degree in Business Administration or a related field.
2. 2 years of experience working as a Customer Support Executive or a similar position in the Customer Service department.
3. Good knowledge of managing the performance of the team.
4. Exceptional verbal and written communication skills.
5. Understanding and working knowledge of Customer Relationship Management software such as Salesforce, ZOHO, etc.
6. Phenomenal conflict-resolution skills.
7. Good problem-solving abilities.
8. A customer-oriented individual.
+. Ability to meet deadlines and prioritize tasks.
10. Excellent negotiation and sales skills.
11. Outstanding interpersonal and organizational skills.
12. Excellent phone etiquette and active listening abilities
💡 Quick Summary
Seeking a career-building opportunity? The Customer Service Executive position is now open for candidates interested in the MIS Executive sector. This role in New Delhi offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in MIS Executive is a plus.
