Job Description
Job details
No matching job preferences
Salary
From ₹2,40,000 a year
Job type
Full-time
Shift and schedule
Night shift
Monday to Friday
Full Job Description
Roles and Responsibilities
Interact with US customers and clients on Daily Basis
Research & collaborating with B2B clients
Working on customer satisfaction & promotion score
Coordinate with the team towards customer service requirement and enroll them in the services.
Working on customer persona's and their pain points to understand their requirements.
Designing, monitoring and analysis of all lead generation & appointment setting campaigns.
Working on customers account receivable management by taking regular follow-ups and payment transactions.
Be a critical thinker with strong problem-solving skills.
Coordinate with the internal technical team to help in designing internal portals & reports.
Working on process improvement, insight generation & innovative solutions towards existing service platters.
Qualification:
1-2yr experience in international customer service or in the USA finance domain
Skills:
1. Good Interpersonal skills.
2. Internet proficiency with research.
3. Good communication skills: Written and spoken. English must.
4. Should possess strong problem-solving, critical, and analytical skills.
5. Microsoft Office skills: Outlook, Word, Excel.
6. Team player
7. Understanding of USA market.
Job Type: Full-time
Salary: From ₹240,000.00 per year
Schedule:
Monday to Friday
Night shift
Ability to commute/relocate:
Pune, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
No matching job preferences
Salary
From ₹2,40,000 a year
Job type
Full-time
Shift and schedule
Night shift
Monday to Friday
Full Job Description
Roles and Responsibilities
Interact with US customers and clients on Daily Basis
Research & collaborating with B2B clients
Working on customer satisfaction & promotion score
Coordinate with the team towards customer service requirement and enroll them in the services.
Working on customer persona's and their pain points to understand their requirements.
Designing, monitoring and analysis of all lead generation & appointment setting campaigns.
Working on customers account receivable management by taking regular follow-ups and payment transactions.
Be a critical thinker with strong problem-solving skills.
Coordinate with the internal technical team to help in designing internal portals & reports.
Working on process improvement, insight generation & innovative solutions towards existing service platters.
Qualification:
1-2yr experience in international customer service or in the USA finance domain
Skills:
1. Good Interpersonal skills.
2. Internet proficiency with research.
3. Good communication skills: Written and spoken. English must.
4. Should possess strong problem-solving, critical, and analytical skills.
5. Microsoft Office skills: Outlook, Word, Excel.
6. Team player
7. Understanding of USA market.
Job Type: Full-time
Salary: From ₹240,000.00 per year
Schedule:
Monday to Friday
Night shift
Ability to commute/relocate:
Pune, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
💡 Quick Summary
Seeking a career-building opportunity? The Customer Service Executive position is now open for candidates interested in the MIS Executive sector. This role in Pune offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in MIS Executive is a plus.
