Job Description
Customer Service Executive – RA CCU (Retail Asset – Calls, Email)
Position: Inbound Customer Service Executive – RA CCU (Retail Assets)
Company: Kotak Mahindra Bank
Employment Type: Full-Time (Direct Payroll)
About the Role
Kotak Mahindra Bank is hiring dynamic and customer-focused individuals for the position of Inbound Customer Service Executive – RA CCU (Retail Assets). The role involves handling inbound customer calls along with email and chat support, specifically for retail liability products such as Personal Loan, Business Loan, Loan against Properties, Overdraft Facilities, ensuring high-quality service and prompt resolution of customer queries.
Key Responsibilities:
Handle inbound customer calls related to retail Assets products professionally and efficiently
Respond to customer queries via email and chat channels
Provide accurate information.
Resolve customer concerns within defined TAT (Turnaround Time)
Maintain proper documentation of all customer interactions in the system
Ensure high levels of customer satisfaction and service quality
Cross-sell relevant banking products where applicable
Eligibility Criteria:
Education: Graduation Mandatory (Any Stream)
Experience:
Experienced candidates preferred (salary based on interview performance)
Age Limit: 18 – 32 years
Gender: Male / Female
Communication: Excellent English communication skills (Verbal & Written)
Gap Criteria: No employment/education gap exceeding 6 months
Salary Details:
Experienced: Up to ₹4.50 LPA (CTC) – Based on interview performance
Working Days & Timings
Flexible to work in rotational shifts (24/7 environment)
For Females: Day shifts between 7 AM to 8 PM
Weekly offs: 8 scattered week-offs per month
Shift duration: * hours (including breaks)
Open to working on Sundays and holidays
Interested candidates can share their CVs on WhatsApp on the number below
Contact on: HR Siddhi - 7030XXXXXX
Position: Inbound Customer Service Executive – RA CCU (Retail Assets)
Company: Kotak Mahindra Bank
Employment Type: Full-Time (Direct Payroll)
About the Role
Kotak Mahindra Bank is hiring dynamic and customer-focused individuals for the position of Inbound Customer Service Executive – RA CCU (Retail Assets). The role involves handling inbound customer calls along with email and chat support, specifically for retail liability products such as Personal Loan, Business Loan, Loan against Properties, Overdraft Facilities, ensuring high-quality service and prompt resolution of customer queries.
Key Responsibilities:
Handle inbound customer calls related to retail Assets products professionally and efficiently
Respond to customer queries via email and chat channels
Provide accurate information.
Resolve customer concerns within defined TAT (Turnaround Time)
Maintain proper documentation of all customer interactions in the system
Ensure high levels of customer satisfaction and service quality
Cross-sell relevant banking products where applicable
Eligibility Criteria:
Education: Graduation Mandatory (Any Stream)
Experience:
Experienced candidates preferred (salary based on interview performance)
Age Limit: 18 – 32 years
Gender: Male / Female
Communication: Excellent English communication skills (Verbal & Written)
Gap Criteria: No employment/education gap exceeding 6 months
Salary Details:
Experienced: Up to ₹4.50 LPA (CTC) – Based on interview performance
Working Days & Timings
Flexible to work in rotational shifts (24/7 environment)
For Females: Day shifts between 7 AM to 8 PM
Weekly offs: 8 scattered week-offs per month
Shift duration: * hours (including breaks)
Open to working on Sundays and holidays
Interested candidates can share their CVs on WhatsApp on the number below
Contact on: HR Siddhi - 7030XXXXXX
💡 Quick Summary
Seeking a career-building opportunity? The Customer Service Executive – RA CCU (Blended Process) position is now open for candidates interested in the Customer Care Executive sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care Executive is a plus.
