Job Description
Role / Job Title : Customer Service Executive - Retail Liabilities Inbound Business : Service Function / Department : Customer Experience Place of work : Customer Contact Center (Phone Banking unit) Roles & Responsibilities : 1. Productivity 2. Maintaining Service Quality 3. Average Handling Time 4. First Contact Resolution 5. Maintaining TAT for all customer requests 6. Channel Migration to alternate channels Secondary Responsibilities : Drive all the initiatives in the Customer contact center. Key Success Metrics : Productivity, Average handling time, First contact resolution
💡 Quick Summary
Seeking a career-building opportunity? The Customer Service Executive|Credit Card Inbound position is now open for candidates interested in the Bank Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.