Job Description
Job Description
Role/Job Title: Customer Service Executive-Retail Asset Inbound
Business: Service
Function/ Department: Customer Experience
Place of work: Customer Contact Center (Phone Banking unit)
Roles & Responsibilities
'1. Productivity
• Maintaining Service Quality
• Average Handling Time
• First Contact Resolution
• Maintaining TAT for all customer requests
• Channel Migration to alternate channels
Secondary Responsibilities
'Drive all the initiatives in the Customer contact center.
Key Success Metrics
'Productivity, Average handling time, First contact resolution
Role/Job Title: Customer Service Executive-Retail Asset Inbound
Business: Service
Function/ Department: Customer Experience
Place of work: Customer Contact Center (Phone Banking unit)
Roles & Responsibilities
'1. Productivity
• Maintaining Service Quality
• Average Handling Time
• First Contact Resolution
• Maintaining TAT for all customer requests
• Channel Migration to alternate channels
Secondary Responsibilities
'Drive all the initiatives in the Customer contact center.
Key Success Metrics
'Productivity, Average handling time, First contact resolution
💡 Quick Summary
Seeking a career-building opportunity? The Customer Service Executive|Retail Asset Inbound position is now open for candidates interested in the Bank Jobs sector. This role in Navi Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
