Customer Service Expert
Job description
Job Title: Customer Service Expert L-1
Location: Pan India
Type : Work From Home
Salary Range: 12,000 (In hand) + 2,000 (net allowance ) + incentives
Qualification / Education and other Requirements:
Education- Any 10 th , 12 th and Diploma, Graduates, Post Graduates. (with 0-3 years of exp.)
Excellent verbal and written communication.
Good Interpersonal skills, numerical and analytical ability.
Decision making skills.
Language required: English, Tamil OR English + any 2 South Languges(Kannada, Tamil, Telgu)
Proficient in MS-Office (Excel, Word).
Should be flexible for day shift- (+-hour of login between 8 AM - 10 PM).
Comfortable with working 6 days a week and the week off will be on weekday
**Laptop with webcam, good speed Internet connection and power backup is a must**
About the company
NoBroker.com is the world's largest C2C marketplace in online real estate. NoBroker is the 37th
IndianStartup to have entered the Unicorn club in 2021.
For more Information, PFB Company Link for your reference.
https:// www.nobroker.in/
NoBroker is the first prop-tech real estate startup, which has raised $5 million in funding from
We are looking forward to associating with you in terms of our requirements at NoBroker.
Role and Responsibility Customer Service Expert L-1
Act as relationship manager for the Paid customers of NoBroker.
Build sustainable relationships and trust with customer accounts through
open and interactive communication.
Identify and assess customers’ needs.
Service customer in finding the right tenant / house as per the requirement of customer.
Dial outbound and attend inbound calls of customer and leads.
Use internal tools and methods to provide best possible service to the customer.
Negotiate with leads on behalf of customer.
Keep customer up-to date on the progress of his account.• Follow communication procedures, guidelines and policies.
Go extra mile to provide excellent customer service.
About Training- Training will be provided for initial few days for an employee to understand end to
end process
Role: Customer Retention - Voice / Blended
Industry Type: Real Estate
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Voice / Blended
Education
UG: Any Graduate
PG: Any Postgraduate
Key Skills
Skills highlighted with ‘‘ are preferred keyskills