Customer Service

Job Overview

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your primary responsibility will be to assist customers with inquiries, promote our products and services. The ideal candidate will possess strong communication skills, a customer-focused attitude, and the ability to analyze customer needs effectively.

Duties

Provide outstanding customer service by responding to inquiries via phone.

Utilize effective phone etiquette to ensure a positive customer experience.

Assist customers in navigating our products and services, offering solutions tailored to their needs.

Engage in upselling opportunities to enhance customer satisfaction and drive sales.

Analyze customer feedback and provide insights for service improvement.

Collaborate with team members to resolve complex issues efficiently.

Maintain a thorough understanding of company policies and procedures.

Requirements

Strong communication skills in both English and Arabic are preferred; bilingual candidates are highly encouraged to apply.

Previous experience in customer service or sales is a plus.

Ability to demonstrate excellent phone etiquette and professionalism in all interactions.

Proficient in data entry with attention to detail.

Strong analytical skills to assess customer needs and provide appropriate solutions.

A positive attitude with a commitment to delivering exceptional service.

Flexibility to work various shifts as needed.

Join us in creating memorable experiences for our customers while developing your career in a supportive environment!

Job Type: Part-time

Additional pay:

Tips

Flexible language requirement:

French not required

Work Location: In person