Full job description
Looking for a customer support executive having an excellent Communication and Management Skills and who are dedicated to learn new things in Operations department and Supporting the Company for better Client Satisfaction.
Role & Responsibility:
Customer Interaction:
Respond promptly and courteously to customer inquiries via phone, email, and chat. Assist customers in navigating our services, answering questions, and providing information.
Issue Resolution:
Address and resolve customer concerns and issues with a focus on customer satisfaction. Collaborate with relevant departments to ensure swift problem resolution.
Service Expertise:
Develop a solid understanding of our services to effectively assist customers. Stay informed about service updates, features, and best practices.
Documentation:
Maintain accurate records of customer interactions and transactions.
Provide feedback to improve customer support processes.
Skills & Requirement:
* Excellent Communication Skill
* Ability to empathize with customers and remain calm under pressure.
* Strong problem-solving abilities and attention to detail.
* Previous experience in customer support or a similar role is a plus.
* adaptability to a fast-paced and evolving service environment.
Job Types: Full-time, Permanent
Pay: ₹24,000.00 - ₹25,000.00 per month
Benefits:
Health insurance
Provident Fund
Schedule:
Day shift
Supplemental Pay:
Performance bonus
Experience:
Customer support & service : 2 years (Preferred)
total work: 4 years (Preferred)
Language:
Fluent English (Preferred)
Work Location: In person
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