Job Description
Location
North Shore, Auckland
Full job description
Customer Service Manager is needed for CAMBRIDGE INTERNATIONALACADEMY LIMITED t/a CIA Education & Travel in Auckland Northshore. It is a permanent full-time position.
Location：
Mercari Way, Albany, Auckland, 0632 , New Zealand
Minimum Requirement:
Relevant tertiary qualification in related areas such as business, management or marketing.
Duties:
Working closely with domestic and overseas markets including overseaseducation providers, training centres and education agents, to market theservice and products of the company and to maintain and improvecustomer relationship
Planning, administering and reviewing customer services and maintainingsound customer relations
Developing and reviewing policies/regulations, programs and proceduresconcerning customer relations and service provided
Ensuring the operational efficiency of the company
Providing direction and feedback to directors for the customer servicestandard and assisting with recruitment
Managing, and providing efficient consultancy and communication with thecustomers and clients in respect of customer service and marketing.
Planning and implementing strategies to follow up customer satisfaction,ensuring the service provided, and modifying services when and if needed
Liaising with external service agents and customers to identify markettrends and responding to customer expectations to improve the servicesprovided
Actively contacting other relevant agencies to assist in meeting customers’expectations if and when required.
North Shore, Auckland
Full job description
Customer Service Manager is needed for CAMBRIDGE INTERNATIONALACADEMY LIMITED t/a CIA Education & Travel in Auckland Northshore. It is a permanent full-time position.
Location：
Mercari Way, Albany, Auckland, 0632 , New Zealand
Minimum Requirement:
Relevant tertiary qualification in related areas such as business, management or marketing.
Duties:
Working closely with domestic and overseas markets including overseaseducation providers, training centres and education agents, to market theservice and products of the company and to maintain and improvecustomer relationship
Planning, administering and reviewing customer services and maintainingsound customer relations
Developing and reviewing policies/regulations, programs and proceduresconcerning customer relations and service provided
Ensuring the operational efficiency of the company
Providing direction and feedback to directors for the customer servicestandard and assisting with recruitment
Managing, and providing efficient consultancy and communication with thecustomers and clients in respect of customer service and marketing.
Planning and implementing strategies to follow up customer satisfaction,ensuring the service provided, and modifying services when and if needed
Liaising with external service agents and customers to identify markettrends and responding to customer expectations to improve the servicesprovided
Actively contacting other relevant agencies to assist in meeting customers’expectations if and when required.
💡 Quick Summary
Seeking a career-building opportunity? The Customer Service Manager position is now open for candidates interested in the MIS Executive sector. This role in North Shore offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in MIS Executive is a plus.
