Job Description
Roles and Responsibility
• Branch Management, MIS report, Clients servicing, Referral MIS and reporting, Business Reporting, RM assistance will be the primary role and responsibility of candidate.
• At SC Capital, We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
Strategy
• To help Business Team in day to day functional strategy
Business
• In this role you will provide key support to the Business team and act as a focal point for all internal departments.
• Preparing Various MIS and Circulating to respective Stakeholders.
• Ensure that day-to-day activity is efficient and processes between departments is seamlessly executed independently.
• Relevant to the role to meet the ongoing needs of our business.
• Effectively manage the logistic requirements.
• Effectively coordinate with internal department to help find quick & lasting solutions.
• Continuous improvement of internal processes and trackers to increase efficiency and data quality.
• The contents of this job description are not exhaustive. You may also be asked to perform other duties
Processes
• Coordinate in framing, modifying, identifying & creating processes for SC Capital
People & Talent
• Coordinate and get faster resolution with branches, internal stakeholders, and external stake holders. Lead through example and build the appropriate culture and values. Set appropriate tone and work in collaboration with External Partners and Internal stakeholders.
Governance
• Coordinating, tracking, training, and ensuring that there are no branch related compliance breaches
• Ability to track and develop MIS for various forums and better transparency
• Help in preparation of presentation for Ex-Co, ERC and other forums
Regulatory & Business Conduct
• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Key stakeholders
• Business Team/Branch/ Referrals, Channel Partners,
• Business Team, Operations, CDD
Our Ideal Candidate
• A Commerce graduate/ MBA with minimum 2 years of experience
• Professional approach
• Flexible with the ability to work around changing business needs
• Team player
• Excellent command over the MS Excel functions & MS PPT.
• A highly motivated self-starter with a hands-on, delivery focused approach
• Ability to multitask and review data as well as perform deep dive analysis where required
Role Specific Technical Competencies
• Experience in managing Branches for their needs & Compliance
• PO creation & Invoice Processing
• Knowledge of various Statutes
• MS-office, word, Power soft, Power BI
• Problem Solving
• Planning & Coordination
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to , together with our brand promise, to be are achieved by how we each live our . When you work with us, you'll see how we value difference and advocate inclusion. Together we:
• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential
• Branch Management, MIS report, Clients servicing, Referral MIS and reporting, Business Reporting, RM assistance will be the primary role and responsibility of candidate.
• At SC Capital, We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
Strategy
• To help Business Team in day to day functional strategy
Business
• In this role you will provide key support to the Business team and act as a focal point for all internal departments.
• Preparing Various MIS and Circulating to respective Stakeholders.
• Ensure that day-to-day activity is efficient and processes between departments is seamlessly executed independently.
• Relevant to the role to meet the ongoing needs of our business.
• Effectively manage the logistic requirements.
• Effectively coordinate with internal department to help find quick & lasting solutions.
• Continuous improvement of internal processes and trackers to increase efficiency and data quality.
• The contents of this job description are not exhaustive. You may also be asked to perform other duties
Processes
• Coordinate in framing, modifying, identifying & creating processes for SC Capital
People & Talent
• Coordinate and get faster resolution with branches, internal stakeholders, and external stake holders. Lead through example and build the appropriate culture and values. Set appropriate tone and work in collaboration with External Partners and Internal stakeholders.
Governance
• Coordinating, tracking, training, and ensuring that there are no branch related compliance breaches
• Ability to track and develop MIS for various forums and better transparency
• Help in preparation of presentation for Ex-Co, ERC and other forums
Regulatory & Business Conduct
• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Key stakeholders
• Business Team/Branch/ Referrals, Channel Partners,
• Business Team, Operations, CDD
Our Ideal Candidate
• A Commerce graduate/ MBA with minimum 2 years of experience
• Professional approach
• Flexible with the ability to work around changing business needs
• Team player
• Excellent command over the MS Excel functions & MS PPT.
• A highly motivated self-starter with a hands-on, delivery focused approach
• Ability to multitask and review data as well as perform deep dive analysis where required
Role Specific Technical Competencies
• Experience in managing Branches for their needs & Compliance
• PO creation & Invoice Processing
• Knowledge of various Statutes
• MS-office, word, Power soft, Power BI
• Problem Solving
• Planning & Coordination
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to , together with our brand promise, to be are achieved by how we each live our . When you work with us, you'll see how we value difference and advocate inclusion. Together we:
• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential
💡 Quick Summary
Seeking a career-building opportunity? The Customer Service Manager position is now open for candidates interested in the Bank Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
